Ancillary Access Representative (PRN)

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Ancillary Access Representative (PRN)

101 Truman Medical Center

Job Location University Health Truman Medical Center

Kansas City, Missouri

Department

Patient Access UHTMC

Position Type

Part time

Work Schedule

7:00AM - 5:00PM

Hours Per Week

4

Job Description

Shift: Weekdays | Day Shift (7:00 AM – 5:00 PM) | As Needed Are you the kind of person who thrives in a fast-paced healthcare setting and enjoys helping people feel welcome, informed, and taken care of? If so, we’d love to have you on our team as an Ancillary Access Representative (AAR) - a vital part of our front-line patient access experience!

What You'll Do:

As an AAR, you’ll wear many hats and play a key role in the patient journey. From registration and scheduling to insurance verification and order activation, you’ll be a key player in making sure everything runs smoothly from the very first interaction. This position is fully cross-functional, meaning you’ll get hands-on experience in all areas of patient access - no two days are exactly the same!

Your day-to-day may include:

• Performing inpatient and outpatient registrations with accuracy and care
• Helping patients meet financial requirements and navigating insurance processes
• Answering questions and providing info to patients, families, and other hospital users
• Communicating with clinical and service teams to support smooth patient flow
• Scheduling and activating orders as needed
• Keeping the focus on outstanding customer service at every turn

Minimum Requirements:

✔ High school diploma or equivalent ✔ Previous experience as a Patient Access Representative or Scheduling Rep ✔ Excellent verbal and written communication skills ✔ Strong attention to detail and accuracy ✔ Ability to analyze information, solve problems, and handle sensitive inquiries with professionalism ✔ Comfortable reading and interpreting clinical, financial, and legal documents ✔ Basic computer and keyboarding skills

Bonus Points (Preferred Qualifications):

2+ years of experience in a patient-facing role Working knowledge of medical terminology Insurance verification and prior authorization experience Bilingual (especially Spanish-speaking) is a huge plus!

Why You’ll Love It Here:

• You’ll be part of a supportive, patient-centered team
• You’ll make a real impact on someone’s care journey - starting with their first hello
• You’ll get hands-on experience in multiple areas of patient access, growing your skills and confidence

Ready to jump in and help us make healthcare more welcoming and efficient? Apply today!