Jobs in the United States

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Added 3 mins ago
Principal Windows Systems Administrator - TS/SCI
Northrop Grumman
Rolling Meadows
The Northrop Grumman CIDO Classified Solutions team is seeking a Principal Computer Systems Analyst (Windows Systems Administrator) to support information system lifecycle activities. The…
Added 3 mins ago
UO
Business Services Analyst (4754C), UC Police, #89830
University of California, Berkeley
CA
- $40.23 to $44.4 USD / hour
Performs assigned vendor, fleet charge, card-program, ledger, and limited-activity fund reconciliations. Researches unexpected activity, missing documentation, delayed transactions, and…
Added 3 mins ago
Program Cost Control Analyst
Northrop Grumman
Boulder · Colorado Springs · Azusa
Our Program Cost Control Analyst will help prepare budgets and schedules for contract work and assist with financial analyses such as funding profiles, sales outlooks, cash forecasting and…
Added 11 mins ago
Research Nurse
HMRI - Houston Methodist Research Institute - The Methodist Hospital Research Institute
United States
…research patients under the supervision of the Clinical Trials Manager and Principal Investigator. This position implements clinical research patient care via the research protocol. This…
Added 38 mins ago
Lead Compliance Analyst - PGO NERC Compliance
Duke Energy Carolinas, LLC
St. Petersburg, FL
This is the fourth level in the Compliance Analyst classification hierarchy and provides leadership and direction to the NERC compliance program or other Enterprise compliance programs.…
Added 39 mins ago
CO
ERP System Analyst - Limited Term
County of San Luis Obispo
San Luis Obispo, CA
- $37.65 to $50.46 USD / hour
The County of San Luis Obispo is recruiting for an Enterprise Resource Planning (ERP) System Analyst to support implementation of and dual enrollment in benefits systems. This position will…
Added 49 mins ago
RECORDS ADMINISTRATOR
City of Houston
Houston, TX
Certified Records Analyst or Records Manager from ICRM preferred.
Added 51 mins ago
M
Banquet Kitchen Cook II (U)
Marriott
National Harbor, MD
- $22.99 USD / hour
Read tickets from the printer and produce product as described by manager and as shown in information books provided.
Added 51 mins ago
Program Finance Analyst
CACI International
National Harbor, MD
CACI is currently looking for an experienced Program Financial Analyst to join our Digital & Network Technology Finance team. We’re looking for a sharp, proactive Program Financial Analyst…
Added 51 mins ago
Program Analyst
CACI International
National Harbor, MD
CACI is seeking a Program Analyst to support a DHS IT services contract, focused on managing and tracking contract deliverables, supporting executive-level reporting, and providing…
Added 51 mins ago
FL
Project Control Analyst
FGS, LLC
California, MD
- $77,000 USD / year
The Project Control Analyst candidate will support the FGS Division 21 Program Management Office Team. They should have intermediate skills in MS Word and MS Excel, with experience with MS…
Added 51 mins ago
Corporate Financial Analyst
Columbia Bank
Lake Oswego, OR
A Corporate Financial Analyst is responsible for management and financial reporting, analysis of business trends and results, corporate financial analysis and other duties as assigned.
Added 51 mins ago
G
Laboratory Information System (LIS) Analyst/Administrator
Guidehouse
BETHESDA, MD
- $113,000 to $188,000 USD / year
We are currently searching for a Laboratory Information System (LIS) Analyst/Administrator to provide part-time support to the National Institutes of Health (NIH). This is a short-term…
Added 55 mins ago
BC
Production Planning Analyst II
Beckman Coulter, Inc.
Chaska, MN
- $74,000 to $90,000 USD / year
The Production Planning Analyst II is responsible for for managing inventory planning for raw material through finished goods, ensuring inventory is maintained at optimal levels so company…
Added 1 hour ago
CG
Lead Travel Security Program Analyst
California Governor's Office of Emergency Services
CA
- $6,623 to $8,290 USD / month
Cal OES is seeking a detail-oriented and analytical professional to serve as the Lead Travel Security Program Analyst at the Analyst III level within the State Threat Assessment Center…
Added 1 hour ago
SIGINT Outreach Analyst
SAIC
Chantilly, VA
● Other duties as specified by the COTR and Program Manager.
Added 1 hour ago
TU
Director, Product Management
Tangoe US,Inc
United States
- $160,000 to $185,000 USD / year
Ecosystem: UEM/MDM integrations (ex. Jamf Pro and Microsoft Intune), Mobile Threat Defense (MTD) partnerships, Apple Business Manager (ABM), and automation and workflow optimization.
Added 1 hour ago
AB
Funding Specialist
Axos Bank
Remote, United States
- $28 to $33 USD / hour
…role processes the daily funding of transactions. The Funding Analyst works closely with internal accounting and treasury partners, vendors, dealers to ensure accurate and timely processing…
Added 1 hour ago
CO
GIS Business Intelligence Analyst
City of Mesquite
Mesquite, TX
- $67,387.76 to $80,222.76 USD / year
The GIS Business Intelligence Analyst, with general guidance provided by the GIS Manager works with various divisions to align asset management software (Cityworks, SeeClickFix, pipe…
Added 1 hour ago
Sr. People Analytics Analyst
AeroVironment, Inc.
Simi Valley, CA
The Senior People Analytics Analyst is a senior individual contributor within the Workday HRIS team who provides analytical expertise and delivers reporting solutions. This role partners…
Added 1 hour ago
Financial Analyst II - FP&A Topline
Proofpoint, Inc.
Sunnyvale, CA
Proofpoint’s FP&A Topline team is looking for a motivated, analytical financial analyst to support top-line forecasting across revenue, billings, renewals, and customer retention. This is a…
Added 1 hour ago
Convention Analyst - Remote (USA)
MDU Medtronic USA Inc
Remote, United States
…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 1 hour ago
Investigations Analyst, Safety, NAST
Amazon.com Services LLC
Nashville, TN
Working within established investigation workflows and SOPs, with periodic review and guidance from the Program Manager, you'll review source documents such as police and crash reports,…
Added 1 hour ago
People Operations Analyst
Lightmatter
Boston, MA
Leave of absence: Administer medical, parental, and personal leaves, including eligibility review, employee and manager communication, coordination with carriers and vendors, tracking, and…
Added 1 hour ago
DO
Sr. Project Manager
Department of Child Support Services
CA
- $8,625 to $11,557 USD / month
Under general direction of the Project Management Office Manager; Information Technology Manager I (ITM I), the Information Technology Specialist II (ITS II) is responsible for providing a…

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

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Job details

Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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