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Sourcing Manager, Mechanical & Optical Commodities (Starlink)
SpaceX
Redmond, WA · Bastrop, TX
Partner with engineering teams to support new product introduction (NPI), design changes, qualification activities, and production transitions
Added just now
Sourcing Manager, AI Satellite Electronics (Starmind)
SpaceX
Redmond, WA · Bastrop, TX
One of SpaceX’s most ambitious efforts to date, the AI Satellite program is our solution for bringing compute to space at global scale. The AI Satellite Supply Chain team is seeking a…
Added 1 min ago
Oil & Gas Engineering Associate
Farnsworth Group
St. Louis, MO
Provide technical support as part of an engineering team on projects reporting directly to Farnsworth’s project manager.
Added 1 min ago
Energy and Utilities Engineering Co-Op (May - December 2027)
Farnsworth Group
Greenwood Village, CO
Provide technical support as part of an engineering team on projects reporting directly to Farnsworth’s project manager.
Added 1 min ago
AC
Facilities Planning Manager
Ada County
Boise, ID
- $90,000 to $95,000 USD / year
Coordinates with Senior Project Manager in Preparing project scopes, budgets, and cost estimates;
Added 1 min ago
Product Operations Specialist - Digital Health Solutions (MSO)
Apple
Cupertino, CA
…Specialist to be a critical bridge between our clinical, operations, engineering, and design teams. In this role, you will be the voice of the clinician and operations, ensuring that our…
Added 1 min ago
Engineering Program Manager: Speech Understanding / Generation
Apple
Cupertino, CA
…future of speech experiences. We are looking for an experienced Engineering Program Manager to lead high-impact initiatives that touch products and features across the Apple ecosystem -…
Added 1 min ago
Senior Manager, Site Reliability Engineering - Infrastructure Platform
OKTA
Bellevue, WA
As the Sr. Manager of Infrastructure Platform and Shared Services, you will oversee multiple teams focused on Edge networking, K8s platform, Observability, automation platform & tooling.
Added 1 min ago
Business Development Manager
Corning
Corning, NY
…execute account strategies. Lead and motivate multi-functional program team as needed to achieve key account objectives and revenue…
Added 3 mins ago
Project Manager - ETRM
Talan
Houston
we are seeking a Project Manager to support a large-scale Energy Trading and Risk Management (ETRM) transformation program for a client in the energy sector.
Added 3 mins ago
AF
Technical Program Manager III - AMZ10237159
Amazon Fulfillment Centers
Seattle, WA
- $187,870 to $201,200 USD / year
Offered Position: Technical Program Manager III
Added 3 mins ago
Manager, TPI R&D Chemistry
TerraPower
Everett, WA
…Process Development, influencing cross-functional teams across Engineering, Operations, Production, Quality, Regulatory, Safety, and Program Management to deliver integrated project…
Added 3 mins ago
Senior Manager - Avionics Packaging Mechanical Engineering
Blue Origin LLC
Seattle, WA
…team in the the Lunar Permanence business unit. This Senior Manager position leads a team of mechanical engineers and technical specialists responsible for the design, analysis, testing,…
Added 3 mins ago
Associate Customer Success Manager
HHAeXchange
United States
We’re looking for an Associate Customer Success Manager who is eager to learn, grow, and work directly with home healthcare agencies to help improve the experience of caregivers and…
Added 3 mins ago
IS
Sr. Principal Program Manager
INSPYR Solutions
Fort Worth, TX
- $68 to $73 USD / hour
We are looking for a Sr. Principal Program Manager with strong technical leadership experience and a proven background supporting enterprise Finance, SAP, and Procurement environments. This…
Added 4 mins ago
Clinical Specialist II, CPT - Jacksonville, FL
Abbott Laboratories
Jacksonville, FL
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 4 mins ago
Technical Program Manager - Quality Systems - Columbus, OH
Abbott Laboratories
Columbus, OH
This position works out of our Columbus, OH in the Nutrition Division. This role within Abbott Nutrition’s Global Engineering, Manufacturing Technology & Innovation (MT&I) team leads the…
Added 4 mins ago
Clinical Specialist
Abbott Laboratories
Denver, CO
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 4 mins ago
Regional Clinical Affairs Manager - Electrophysiology
Abbott Laboratories
Abbott Park, IL
Regional Clinical Affairs Manager, Electrophysiology
Added 4 mins ago
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Senior Business Development Manager - Workforce Management
Wise
New York, NY
- $175,000 to $245,000 USD / year
As a Senior Business Development Manager, you will focus on driving enterprise adoption of Wise Platform’s embedded solutions, with a targeted emphasis on the Workforce Management vertical…
Added 4 mins ago
Client Operations Manager - Warranty Program
McKinstry Company
Seattle, WA
provides strategic and operational leadership for the OSM warranty and non-warranty program and product support portfolio, with accountability for team performance, program financial…
Added 4 mins ago
Vehicle CAD Manager - Lunar Permanence
Blue Origin LLC
Seattle, WA
Monitor technical progress, requirements, schedule, deliverables and risks as well as review recommendations for change with program management
Added 4 mins ago
EK
Mechanical Maintenance Supervisor
Emerald Kalama Chemical LLC
Kalama, WA
- $88,400 to $147,400 USD / year
…within the Kalama chemical plant. Reporting to the Maintenance Manager, this role provides leadership and technical expertise to ensure the safe, reliable, and efficient operation of…
Added 4 mins ago
Chassis Project Manager
Stellantis
Auburn Hills, MI
…vehicle programs; coordinate cross-functional teams to achieve program milestones and vehicle targets; manage technical risks, issue resolution, and escalation processes; monitor and report…
Added 4 mins ago
TA
Manufacturing Engineering Internships- Industrial or Manufacturing
Trust Automation
San Luis Obispo, CA
- $19 to $20 USD / hour
Trust Automation’s Paid Internship Program is designed to offer opportunities for students and recent graduates to build their resumes, apply academic knowledge, and network with…

Closed listing

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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