Jobs in the United States

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Intraday Ops Analyst
ASM Research, An Accenture Federal Services Company
Montpelier, VT
…including general project oversight to support the Project/Program Manager. Assist in the writing, updating, and submitting contract deliverables and monthly reports. Monitors various…
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Clinical Informatics Analyst
Intermountain Health
Montpelier, VT
Use basic project management skills to contribute to technology project deliverables
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Director Supply Chain Business Operations
Intermountain Health
Montpelier, VT
…consultants. This position is responsible for the operational management of information technology tools and opportunities including, but not limited to Oracle PeopleSoft and e-Business…
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Product Manager - Technical
Intermountain Health
Montpelier, VT
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 1 min ago
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Payroll Manager
AccorHotel
New York, NY
- $85,000 to $90,000 USD / year
Professional designation or acceptable university degree with an appropriate specialization in Accounting and Payroll management or enrolled in a recognized accounting program with…
Added 1 min ago
TI
Financial Analyst
The Inland Real Estate Group of Companies
Downers Grove, IL
- $67,203 to $72,000 USD / year
Are you looking to launch your career in commercial real estate finance and asset management? Inland Real Estate Investment Corporation is seeking a motivated and analytical Financial…
Added 1 min ago
TI
Financial Analyst
The Inland Real Estate Group of Companies
Downers Grove, IL
- $67,203 to $72,000 USD / year
Are you looking to launch your career in commercial real estate finance and asset management? Inland Real Estate Investment Corporation is seeking a motivated and analytical Financial…
Added 1 min ago
TI
Financial Analyst
The Inland Real Estate Group of Companies
Downers Grove, IL
- $67,203 to $72,000 USD / year
Are you looking to launch your career in commercial real estate finance and asset management? Inland Real Estate Investment Corporation is seeking a motivated and analytical Financial…
Added 2 mins ago
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Financial Analyst - Enterprise
Care.com
Dallas, TX
- $75,000 to $85,000 USD / year
Experience in the tech industry, management consulting, or investment banking is a plus
Added 4 mins ago
Facilities Technician
Actalent
Davenport, IA
…serve as a dedicated on-site Facilities Technician and Records Analyst within a manufacturing plant environment. You will take ownership of the accuracy, integrity, and organization of…
Added 5 mins ago
Senior Analyst, Financial Reporting
Working at Signature Aviation
Orlando, FL
This is a Senior Financial Reporting Analyst under general supervision from the Director of Financial Reporting. The Senior Finance Reporting Analyst is responsible for the generation,…
Added 6 mins ago
Scheduler Analyst - Temporary Employee (NOT ACCEPTING APPLICATIONS - HIRE IN PROGRESS)
City of Austin
United States
Under general supervision, this position performs and manages tasks to assist engineering or management on project or workforce planning and scheduling.
Added 7 mins ago
CC
Safety and Risk Manager
Chatham, County of (NC)
Pittsboro, NC
- $36.46 to $46.49 USD / hour
…and oversight of the County's comprehensive safety and risk management programs. Work involves independently evaluating organizational risks and exposures, developing and implementing…
Added 8 mins ago
MA
Mid-level Budget Analyst
MDW Associates
Falls Church, VA
- $105,000 to $125,000 USD / year
Providing analysis in support of OUSW(A&S) budget administration and financial management of assigned Programs, Projects, and Program Elements (PEs), including studies.
Added 10 mins ago
DO
Account Manager
Department of Health Care Access and Information
CA
- $6,623 to $8,290 USD / month
…reduction between 2% - 4.62% in exchange for Personal Leave Program 2025 (PLP 2025) hours each month. For more details about PLP 2025, visit the California Department of Human Resources…
Added 10 mins ago
DO
Payables Supervisor
Department of Public Health
CA
- $7,172 to $8,910 USD / month
…California's diverse people and communities. The Financial Management Division (FMD), within the CDPH Administration Division, is responsible for the preparation, analysis and management of…
Added 10 mins ago
TA
Financial Analyst II
Texas A&M University Health Science Center
Bryan, TX
- $55,412 to $84,311 USD / year
The Finance Analyst II, is responsible for providing accounting or business support to a designated unit, department, college, or other System member; serving as a resource within their…
Added 10 mins ago
Supply Chain Analyst
Westlake Management Services, Inc.
Houston, TX
…through analysis, external and internal stake holders. The Analyst will ensure optimum stock levels are kept at all times and update systems with correct…
Added 10 mins ago
GI
Data Engineer/Analyst
Guidehouse Inc.
VA
- $98,000 to $163,000 USD / year
…diplomacy, strengthen global operations, and improve mission and management decisions. This high-performing team partners with Department bureaus, offices, and overseas missions to deliver…
Added 10 mins ago
Process/Program Management Analyst
Guidehouse Inc.
TX
Guidehouse is seeking Process/Program Analyst to provide organizational management, facilitation and analysis of business processes focusing on continuous process improvement (CPI) of…
Added 10 mins ago
Manager, Business Systems & Transformation (Puerto Rico)
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
Added 11 mins ago
Senior Business Systems Analyst
Department of Transportation
United States
Information Systems Specialist 7 – Senior Business Systems Analyst
Added 11 mins ago
Fiscal Analyst 3 (Multiple positions)
Department of Revenue
United States
Department of Revenue is recruiting for a Fiscal Analyst 3 position (multiple positions). There is one permanent position and one Limited Duration position. We are looking for a talented,…
Added 11 mins ago
Recruiting & Workforce Development Analyst
Oregon Health Authority
Remote, United States
In this role, you will serve as a resource and consultant to hiring managers and program staff throughout the recruitment lifecycle, providing technical assistance with Workday, recruitment…
Added 11 mins ago
Client Services Coordinator (Operations and Policy Analyst 3)
Oregon Health Authority
United States
Opportunity Awaits, Apply Today! – Client Services Coordinator (Operations and Policy Analyst 3)

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

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Job details

Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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