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Senior Psychologist (National Manager)
Veterans Health Administration
Location Negotiable After Selection
- $147,945 to $197,200 USD / year
The Senior Psychologist (National Manager) serves under the organizational title of National Director, Women's Mental Health at the Office of Mental Health (OMH), Veterans Health…
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Lead Medical Support Assistant (Clinical Contact Center)
Veterans Health Administration
Remote, United States
- $64,909 to $84,384 USD / year
The VISN20 VA Health Connect Clinical Contact Center (CCC) is looking to fill two vacancies for a remote Lead Medical Support Assistant.
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Accountant
Veterans Health Administration
West Palm Beach, FL
- $65,735 to $103,399 USD / year
…assigned processes, and provides technical input to supervisors/lead staff and business partners regarding proper documentation and accounting…
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Lead Medical Support Assistant (Float Pool)
Veterans Health Administration
Vancouver, WA
- $56,716 to $73,731 USD / year
The Portland, Oregon VA Health Care System is recruiting for a GS-6 Lead Medical Support Assistant in the Business Office Float Pool located in Vancouver, WA VA Medical Center.
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AIRCRAFT MECHANIC LEADER
Air National Guard Units
Elmendorf AFB, AK
- $44 to $51 USD / hour
…Experience or training which demonstrates the candidates ability to lead other technicians engaged in the duties performed by this occupational…
Added 2 mins ago
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Supervisory Medical Supply Technician - Sterile Processing Chief
Veterans Health Administration
Indianapolis, IN
- $113,225 to $147,184 USD / year
…and daily operations of the sterile processing area and RME program within the context of the operations of procedural areas including the surgical services operating suite and all surgical…
Added 2 mins ago
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ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Port Hueneme, CA
- $124,085 to $190,627 USD / year
You will serve as the team lead for Department Security within the Mission Support Branch (Code 1053) of the Activity Security Division. | You will manage a variety of security services in…
Added 2 mins ago
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Physician (Anesthesiology)
Veterans Health Administration
Albuquerque, NM
- $380,000 to $500,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 2 mins ago
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Space Launch Engineer, SSC/SYD 80
Space Systems Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
…premier rapid response launch team as a Space Launch Engineer & Program Manager, where your work directly supports the Nation's most critical defense missions. This is your chance to lead…
Added 2 mins ago
VH
Registered Nurse - Outpatient Patient Aligned Care Team
Veterans Health Administration
Cedar Rapids, IA
- $70,469 to $117,471 USD / year
Applies clinical knowledge/judgment to lead staff involvement in planning, decision- making, and evaluating outcomes within the immediate practice setting.
Added 5 mins ago
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Supervisory Medical Administration Specialist - Patient Administration
Veterans Health Administration
Huntington, WV
- $74,678 to $97,087 USD / year
Serves as the system-wide technical expert and Program Manager for all enrollment and eligibility activities.
Added 5 mins ago
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General Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
As a General Engineer/Project Program Manager, you will lead the planning, design, and construction of major national cemetery projects that support the National Cemetery Administration's…
Added 5 mins ago
VH
Pharmacy Technician
Veterans Health Administration
Tulsa, OK
- $66,204 to $86,070 USD / year
…standards), controlled substances DEA, automation, clinical pharmacy, lead tech, contact center, Care in the Community (CITC), etc.). Analyzes data for self-driven (independent) performance…
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Supervisory Medical Support Assistant - Community Care
Veterans Health Administration
Topeka, KS
- $64,020 to $83,233 USD / year
…MSA serves as the direct line supervisor for Advanced MSA and Lead MSA staff in the VA Community Care department. The Supervisory MSA is a professional who executes position…
Added 5 mins ago
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Assistant Inspector General (AIG) Front Office
Office of the Inspector General, USPS
Arlington, VA
- $151,661 to $228,000 USD / year
Lead high level special projects, policy studies, initiatives, and change efforts of a special and sensitive nature.
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Lead Medical Support Assistant (Call Center)
Veterans Health Administration
San Bruno, CA
- $67,439 to $87,673 USD / year
The Lead Medical Support Assistant (Lead MSA) provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery…
Added 5 mins ago
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Physician Assistant - Primary Care - EDRP Eligible
Veterans Health Administration
Hot Springs, SD
- $85,485 to $162,044 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program.
Added 5 mins ago
OO
Program Manager
Office of Personnel Management
Powell, OH
- $154,378 to $197,200 USD / year
As a Program Manager with the U.S. Office of Personnel Management, Human Resources Solutions, Core Human Capital Management Program Office, you will lead the planning, management, and…
Added 8 mins ago
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SUPERVISORY MSA
Veterans Health Administration
Charleston, SC
- $57,429 to $74,655 USD / year
…Scheduling Section, Radiology Service. He/ She supervises GS-7 Lead Medical Support Assistants and GS-6 Medical Support Assistants (Advanced). Clinic employees support all clinical services…
Added 8 mins ago
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Administrative Officer
Veterans Health Administration
Honolulu, HI
- $77,964 to $101,359 USD / year
Added 8 mins ago
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Outdoor Recreation Planner
National Park Service
Location Negotiable After Selection
- $74,648 to $97,087 USD / year
…planning. Engage with agencies, groups, and stakeholders as a lead planner to produce outdoor recreation (park, trail, river) plans and strategies. Provide planning expertise for natural…
Added 8 mins ago
VH
Health System Specialist - Group Practice Manager
Veterans Health Administration
Alexandria, LA
- $89,508 to $116,362 USD / year
Provides administrative program advice for ambulatory care clinical support services.
Added 8 mins ago
VH
Registered Nurse - Patient Safety Manager
Veterans Health Administration
Baltimore, MD
- $78,368 to $153,501 USD / year
The Patient Safety Manager (PSM) Registered Nurse (RN) executes the position responsibilities that demonstrate leadership; detailed planning; professional communication; creative and…
Added 8 mins ago
VH
Diagnostic Radiologic Technology
Veterans Health Administration
Louisville, KY
- $57,453 to $102,456 USD / year
…exposure time, increasing distance and utilizing shielding (i.e. lead aprons, lead gloves, lead shields, lead lined walls and collimation) will ensure compliance and minimize radiation…
Added 8 mins ago
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Materials Engineer
Nuclear Regulatory Commission
Rockville, MD
- $143,913 to $187,093 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

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Job details

Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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