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Added 2 mins ago
R
Senior Associate - Compliance
Rothera
Chicago, IL
- $100,000 to $130,000 USD / year
…entities in maintaining a robust, regulator-ready compliance program. You’ll support various day-to-day compliance functions, including intermediary participant onboarding, sanctions…
Added 8 mins ago
AA
Technology Business Analyst
ARI Automotive Rentals Inc
Remote, United States
- $87,550 to $124,755 USD / year
…overview of the programs available to full-time employees…
Added 11 mins ago
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Member Account Protection Analyst
TEKsystems
Anaheim, CA
- $27.16 to $32.59 USD / hour
Job Title: Member Account Protection Analyst IIAlternative Search Title: Fraud Analyst II / Banking Fraud Analyst
Added 11 mins ago
T
Desktop Support Analyst
TEKsystems
New York, NY
- $30 to $35 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 11 mins ago
Geospatial Analyst - Vertical Obstruction
MANTECH
St. Louis, MO
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968,…
Added 13 mins ago
Senior Operations Analyst
ACSC Management Services Inc
Costa Mesa, CA
…the operations. In addition, the position fosters continued program development and growth by conducting research and audits, as well as by producing statistical reports and analyses. The…
Added 24 mins ago
Epic Healthy Planet Analyst Senior
Corewell Health Corporate
Grand Rapids, MI · Southfield, MI · St Joseph, MI
…guidelines. Creates documentation to describe application changes for program development and corrections. Team members in this position are skilled, effective, and self-sufficient in…
Added 35 mins ago
Senior Business Intelligence Analyst - Decision Support - FT - Days - MSS
Memorial Healthcare System
United States
This position is responsible for analyzing complex business intelligence data to inform business decisions by evaluating datasets, creating reports, dashboards and extracts for a variety of…
Added 44 mins ago
Program Control Analyst
ASSURED INFORMATION SECURITY INC
Rome, NY
Assured Information Security (AIS) has an opening for a Program Control Analyst to join our team. In this role, you will be a key operational partner, delivering accurate reporting,…
Added 48 mins ago
Consultant – Compliance Data Science & AI
Sia
Charlotte, NC
AI-powered regulatory intelligence: Designing and deploying a GenAI-driven system that monitors regulatory change in real time, structures obligations, maps them automatically to internal…
Added 56 mins ago
F-35 Data Analyst Sr / Virtual
Lockheed Martin
Virtual Three, TX
…science, front-end and back-end development, and other data/metric analyst skills. Our ideal candidate is someone who…
Added 57 mins ago
Branch to Wealth Relationship Manager Program SAFE Act - Hastings-On-Hudson
Citi
HASTINGS-ON-HUDSON, NY · Hastings-On-Hudson, NY · Hastings-On-Hudson
The Wealth Relationship Mgmt. (Branch) Sr. Analyst SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and…
Added 58 mins ago
Data Analyst
Kelly Services
Irving, TX
Our client is seeking a Data Analyst for a 12-month contract in Irving, TX. Will be working on an onsite schedule.
Added 59 mins ago
SI
Sr. Analyst - Field Marketing TMT
Salesforce, Inc.
WA
- $94,000 to $142,300 USD / year
We are seeking a proactive, strategic, and detail-minded Strategic Field Events Senior Analyst to join our Americas Field Marketing team, specializing in the Technology, Media, and…
Added 1 hour ago
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Medical Coding Analyst
TEKsystems
Houston, TX
- $25 USD / hour
…expertise? We are seeking a detail-oriented Medical Coding Analyst to support a rapidly growing healthcare review operation focused on payment determination and dispute resolution…
Added 1 hour ago
TWDB - 27-20 Water Supply Planner (Planner III)
TEXAS WATER DEVELOPMENT BOARD
Austin, TX
Added 1 hour ago
Public Finance Analyst
STATE COMPTROLLER OF PUBLIC ACCOUNTS
Austin, TX
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Austin, TX
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
AT
Senior Competitive Intelligence Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $139,300 to $250,700 USD / year
Akamai needs practitioners who can deploy competitor products, benchmark performance, evaluate architectures, and translate findings into actionable intelligence for the business.
Added 1 hour ago
NJ
Information Technology Analyst 3 - Engineering
New Jersey Courts
Trenton, NJ
- $94,668.29 to $133,073.24 USD / year
…and three support of various security technologies. The IT Analyst 3 will provide technical recommendations and advice to management, and perform other duties as assigned, such as assisting…
Added 1 hour ago
Cybersecurity Analyst
M9 Solutions
Washington, DC
M9 Solutions is seeking a Cybersecurity Analyst to work on-site in support of a government contract for a client located in Washington, DC. An active Top Secret clearance is required.
Added 1 hour ago
Leadership Development Program Associate
Acosta Group
Saint Louis, MO
The Leadership Development Program (LDP) at Acosta Group is a full-time, salaried opportunity that prepares you for a pivotal cross-functional role within the organization. Over 18 months,…
Added 1 hour ago
Business Analyst Senior
PNC Bank NA
OH · Pittsburgh, PA · Downers Grove, IL · Birmingham, AL · Dallas, TX
…opportunity to contribute to the company’s success. As a Business Analyst Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham,…
Added 1 hour ago
CC
Training Specialist - Central Office
California Correctional Training and Rehabilitation Authority
CA
- $3,861 to $6,276 USD / month
The Analyst I functions as a Training Specialist and is responsible for organizing, developing, coordinating, conducting, and evaluating training programs and for supporting the management…
Added 1 hour ago
Profitability & Costing Senior Consultant
Deloitte
Saint Louis, MO
+ Developing business requirements, prototypes, and solution designs leveraging automation and artificial intelligence-enabled technologies

Closed listing

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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