Jobs in the United States

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Added 1 min ago
SS
Project Manager – Employee Experience Programs
Strategic Staffing Solutions
Phoenix, AZ
- $35 to $40 USD / hour
Collect program metrics, survey/feedback information, and support continuous improvement.
Added 10 mins ago
J
Technical Program Manager
Jobgether
Remote, United States
- $191,226 to $219,746 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Program Manager based in the United States.
Added 10 mins ago
Client Care Manager- Licensed Customs Broker
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Client Care Manager – Licensed Customs Broker based in the United…
Added 10 mins ago
SO
Administrative Assistant (Substitute) (SC - ISTI)
South Orange County Community College District
Mission Viejo, CA
- $30.01 USD / hour
Under direction from an appropriate level manager or administrator of record of a single-function program of moderate size, staff, budget, and complexity or the Dean of a large…
Added 13 mins ago
Delivery Readiness & Enablement Manager
Hewlett Packard Enterprise
Spring, TX
We are seeking a Delivery Readiness & Enablement Manager to support our office in Spring, Texas.
Added 13 mins ago
Sr Principal Product Manager
Hewlett Packard Enterprise
Sunnyvale, CA
…unmet customer needs. Recognized internal authority on key technology area applying innovative principles and ideas. Provides technical leadership for significant project/program work.…
Added 17 mins ago
HG
Service Plumber
High Ground Service Pros
Manchester, NH
- $35 to $45 USD / hour
New technology, including iPad & access to integrated software.
Added 17 mins ago
Sales Representative (OTP)
High Ground Service Pros
Manchester, NH
Ability to maximize productivity, prioritize opportunities, and leverage technology platforms for efficient sales performance.
Added 17 mins ago
HG
Residential Service Plumber
High Ground Service Pros
Biddeford, ME
- $35 to $50 USD / hour
New technology, including iPad & access to integrated software.
Added 17 mins ago
HG
Lead Plumber
High Ground Service Pros
Sparta, NJ
- $40 to $50 USD / hour
New technology, including iPad & access to integrated software.
Added 17 mins ago
HG
HVAC Service Technician (Residential)
High Ground Service Pros
Manchester, NH
- $25 to $50 USD / hour
New technology, including iPad & access to integrated software.
Added 17 mins ago
HG
HVAC Service Technician
High Ground Service Pros
Brick, NJ
- $25 to $40 USD / hour
New technology, including iPad & access to integrated software.
Added 17 mins ago
Senior Manager, End User Service IT
Wave Life Sciences USA, Inc.
Lexington, MA
The End User Services Senior Manager provides strategic leadership and enterprise accountability for End User Services at Wave Life Sciences. This role owns the full end user services…
Added 17 mins ago
Senior Business Analyst, Discovery IT
Wave Life Sciences USA, Inc.
Cambridge, MA
Wave Life Sciences USA seeks a highly motivated Discovery IT Business partner to join our Information Technology team in Cambridge and Lexington Massachusetts. This role partners with all…
Added 17 mins ago
Discovery IT Co-op (Spring 2027)
Wave Life Sciences USA, Inc.
Cambridge, MA
Wave Life Sciences is looking for an Informatics Systems Co-op to join the team in 2027. The co-op will join the program team that builds and supports the Wave SONAR platform. They will…
Added 19 mins ago
Software Engineering Senior Manager
Wells Fargo Bank, N. A.
CHARLOTTE, NC · SAN LEANDRO, CA
We are seeking a Software Engineering Senior Manager to lead engineering teams responsible for Digital Experience Protection (DEP) capabilities that protect customer interactions from…
Added 21 mins ago
CG
FLOOR TECHNICIAN (PART TIME)
Compass Group, North America
Bay Saint Louis, MS
- $15 USD / hour
- Part-time
…Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile…
Added 21 mins ago
Manager, Ecosystem Program-138052
KPMG LLP
Corinth, MS
Added 21 mins ago
Branch Operations Associate Manager - Southaven, MS
Wells Fargo
SOUTHAVEN, MS
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 22 mins ago
Branch Operations Associate Manager - Hattiesburg, MS
Wells Fargo
HATTIESBURG, MS
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 22 mins ago
Utility Engineering Analyst 1/2/3 Flex (PCN 086095)
State of Alaska
Anchorage, AK
…also calculates amounts for the power cost equalization (PCE) program and serves as an information resource for the executive and legislative branches of…
Added 22 mins ago
SR
Registered Nurse (RN) | Full Time | Nights
Singing River Health System
Gulfport, MS
- Full-time
…required to participate in the Singing River Nurse Residency Program." DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements…
Added 22 mins ago
RN - OR
Singing River Health System
Gulfport, MS
…the past five (5) years, or evidence of successful refresher program. Reports to: Patient Care Manager Supervises: LPNs, Patient Care Assistants, Unit Technicians Physical Demands: Work is…
Added 22 mins ago
Staff Machine Learning Engineer - Mapping
General Motors
Jackson, MS
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation…
Added 22 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Jackson, MS
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

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Job details

Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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