Jobs in the United States

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Added 6 mins ago
Platform Engineer - Remote
SitusAMC
Boise, ID
Design and develop scalable stateful and stateless AWS applications using modern tools, cloud architecture, and software design patterns.
Added 6 mins ago
Senior Design Manager (Data Center)
Jacobs
Boise, ID
…high-performance computing infrastructure. We are seeking a Senior Design Manager - AI Data Center White Space Design to provide technical leadership for the planning, design, construction,…
Added 6 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Boise, ID
…organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child safety programs -…
Added 6 mins ago
Manager - IT Service Management
Maximus
Boise, ID
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 6 mins ago
Software Engineer
Teradata
Boise, ID
Develop and support the services and libraries that enable provisioning and runtime operations across multiple cloud platforms.
Added 6 mins ago
Manager Database Administrator - Remote US
SitusAMC
Boise, ID
…infrastructure. This role will be responsible for day-to-day operations in addition to setting strategic direction directly aligned to business…
Added 6 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Boise, ID
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 8 mins ago
International Disc Golf Center (IDGC) Assistant
Professional Disc Golf Association
Appling, GA
Assist with IDGC Pro Shop operations, including sales and customer service, when necessary
Added 13 mins ago
VH
Accountant
Veterans Health Administration
West Palm Beach, FL
- $65,735 to $103,399 USD / year
…responsibility for complex financial management, accounting operations, internal controls, reporting, and stewardship of federal resources across the health care system and its…
Added 14 mins ago
Sr. Project Manager, Technology Delivery 4D
Genpact LLC
Atlanta, GA
Agentic AI, Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Inclusion, Modernizing Operations, People Leadership, Project Management, Scaled…
Added 16 mins ago
PA
Supervisory Management and Program Analyst (Administrator)
Patent and Trademark Office
Alexandria, VA
- $169,279 to $197,200 USD / year
You're motivated to design and apply data collection methods to analyze the strengths and weaknesses of Trademark Operations' programs and activities.
Added 18 mins ago
NC
General Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
As a General Engineer/Project Program Manager, you will lead the planning, design, and construction of major national cemetery projects that support the National Cemetery Administration's…
Added 18 mins ago
VH
Chaplain
Veterans Health Administration
West Palm Beach, FL
- $95,326 to $123,927 USD / year
Added 19 mins ago
Sr Manager Technical Services - Houston, TX
Military Spouse Jobs & VetJobs
United States
Supervisory or managerial experience in operations or engineering
Added 22 mins ago
VH
Nurse Manager (Community Based Outpatient Clinic-Palm Desert)
Veterans Health Administration
Palm Desert, CA
- $117,914 to $208,831 USD / year
The Nurse Manager (NM) demonstrates leadership, experience, and creative approaches in delivering and improving holistic care through collaborative strategies with others. Provides and…
Added 22 mins ago
VH
Staff Psychologist-Community Living Center/Outpatient Palliative Care-EDRP Authorized
Veterans Health Administration
San Antonio, TX
- $94,397 to $174,906 USD / year
Added 24 mins ago
VH
Nurse-Case Management
Veterans Health Administration
Boise, ID
- $71,488 to $147,277 USD / year
…through Downtown Boise & Old Boise, where history meets modern design, or the Boise River Greenbelt. The city offers a vibrant and diverse dining and night life scene, Visit Boise's food…
Added 24 mins ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk County, VA
- $108,019 to $140,426 USD / year
…Chief in planning, directing and budgeting all phases of branch operations and coordinating with counterparts in other branches and…
Added 24 mins ago
VH
Staff Psychologist - Home Based Primary Care (HBPC)
Veterans Health Administration
Fort Wayne, IN
- $90,512 to $167,708 USD / year
Added 24 mins ago
VH
Registered Nurse - Nurse Manager (Community Living Center)
Veterans Health Administration
Temple, TX
- $113,168 to $186,011 USD / year
This Nurse Manager Community Living Center/GEC position functions as a clinical expert and is responsible and accountable for all elements of the nursing process when providing or…
Added 27 mins ago
VH
Transportation Assistant - Dispatcher
Veterans Health Administration
White City, OR
- $45,409 to $59,031 USD / year
The incumbent works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation,…
Added 27 mins ago
VH
Senior Social Worker
Veterans Health Administration
Gainesville, FL
- $100,090 to $130,120 USD / year
Added 30 mins ago
NS
IT Project Manager, GS-2210-13 MP
National Science Foundation
Alexandria, VA
- $121,785 to $158,322 USD / year
This Job Opportunity Announcement (JOA) will be used to fill multiple Information Technology (IT) Project Manager positions across the Office of the Chief Information Officer (OCIO) at the…
Added 34 mins ago
CW
Transition Manager
Computer World Services Corp.
Colorado Springs, CO
- $75 to $100 USD / hour
Computer World Services Corp. (CWS) seeks a Transition Manager to lead phase-ins of the CNECTS program for the United States Space Force (USSF) 21st Communications Squadron (21 CS). CNECTS…
Added 36 mins ago
VH
Senior Licensed Professional Mental Health Counselor-Primary Care Mental Health Integration (PCMHI)
Veterans Health Administration
Palm Bay, FL
- $89,508 to $116,362 USD / year

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

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Job details

Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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