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Added 1 min ago
Manager, Product Management, Member Interaction & Engagement Data
Highmark Health
Jefferson City, MO
…project teams to isolate business issues, design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.),…
Added 2 mins ago
AI & Machine Learning Engineering Consultant - Power & Utilities Sector - Manager - Consulting
EY
Kansas City, MO
In this role, you will research, build, and implement scalable artificial intelligence systems that learn and make predictions tailored to business requirements across various environments,…
Added 2 mins ago
AI & Machine Learning Engineering Consultant - Power & Utilities Sector - Manager - Consulting
EY
Saint Louis, MO
In this role, you will research, build, and implement scalable artificial intelligence systems that learn and make predictions tailored to business requirements across various environments,…
Added 2 mins ago
AI & Machine Learning Engineering Consultant - Power & Utilities Sector - Manager - Consulting
EY
Jefferson City, MO
In this role, you will research, build, and implement scalable artificial intelligence systems that learn and make predictions tailored to business requirements across various environments,…
Added 3 mins ago
Oliver Wyman - Experienced Hire Recruiter - Chicago
Oliver Wyman, LLC
United States
…role will support hiring across areas such as AI and advanced analytics, software engineering, technology strategy, technical due diligence, and technology…
Added 6 mins ago
Forward Deployed Engineer - Databricks - Forensic Discovery & Financial Crime
Deloitte
Saint Louis, MO
Forward Deployed Engineers at Deloitte work alongside clients to help turn artificial intelligence opportunities into scalable business solutions. As a Senior Consultant - Forward Deployed…
Added 6 mins ago
Forward Deployed Engineer - Databricks - Forensic Discovery & Financial Crime
Deloitte
Kansas City, MO
Forward Deployed Engineers at Deloitte work alongside clients to help turn artificial intelligence opportunities into scalable business solutions. As a Senior Consultant - Forward Deployed…
Added 8 mins ago
Director of Practice Manage 100626
Manatt, Phelps & Phillips
Boston, MA
Partner with Finance/Practice Analytics team in development of strategies to improve performance metrics and profitability.
Added 10 mins ago
NB
Senior Data Security & Compliance Manager
NUNA BABY ESSENTIALS INC
Morgantown, PA
- $120,000 to $145,000 USD / year
Advise business leaders on compliance requirements related to consumer, applicant, employee, contractor, and candidate data.
Added 11 mins ago
AI & Data Decision Science Manager - Utilities
Accenture
Saint Louis, MO
+ Lead the delivery of Data Science, Artificial Intelligence, Analytics initiatives / programs
Added 11 mins ago
A
Data Strategy & Governance Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent-…
Added 11 mins ago
AI & Data Decision Science Consultant - Utilities
Accenture
Saint Louis, MO
+ Assist in the delivery of Data Science, Artificial Intelligence, Analytics initiatives/programs
Added 11 mins ago
Talent & Workforce Consulting Manager - Utilities
Accenture
Saint Louis, MO
+ Use data and analytics to drive insights to shape experience led end to end Workforce Reinvention programs for Digital, Cloud, Enterprise Wide and Support Functions
Added 13 mins ago
ServiceNow Developer (AI & Intelligent Automation Focus)
Chenega Corporation
Saint Louis, MO
…embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale…
Added 13 mins ago
Oliver Wyman - Experienced Hire Recruiter - Chicago
Oliver Wyman Group
Chicago, IL
…role will support hiring across areas such as AI and advanced analytics, software engineering, technology strategy, technical due diligence, and technology…
Added 15 mins ago
Senior Manager, Life Sciences Supply Chain & Operate
Deloitte
Kansas City, MO
…practice growth. The ideal candidate brings deep life sciences operations experience, a track record of leading large-scale delivery, and a clear point of view on how artificial…
Added 15 mins ago
Senior Manager, Life Sciences Supply Chain & Operate
Deloitte
Saint Louis, MO
…practice growth. The ideal candidate brings deep life sciences operations experience, a track record of leading large-scale delivery, and a clear point of view on how artificial…
Added 17 mins ago
Transportation & Logistics (Industrials) - Management Consulting Manager
Accenture
Saint Louis, MO
…areas of expertise -- Aftermarket, Supply Chain/Manufacturing Operations, Freight and Logistics, Data/AI -- to play a pivotal role in addressing industry requirements. This experience will…
Added 17 mins ago
Senior AI Engineer
Suffolk Construction Company, Inc
Boston, MA
…start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and…
Added 19 mins ago
Ground Architecture Systems Engineer
Arcfield
Chantilly, VA
…find a position that builds upon your expertise in mission data modeling, capability integration and analytics, and communication skills? That's why we need you, an experienced…
Added 20 mins ago
Program Management Snr Manager - Platform Planning
Oracle
Jefferson City, MO
…Management, Manufacturing, Strategic Sourcing, Finance, and Data Center Operations, this role ensures planning decisions are aligned, executable, and operationally…
Added 23 mins ago
Technical Program Manager, CX Intelligence & AI
Coinbase
Jefferson City, MO
As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX…
Added 24 mins ago
NB
Vice President, Global Portfolio Management
Nova Biomedical
Waltham, MA
- $300,000 to $350,000 USD / year
Translate market dynamics, customer insights, scientific trends, and commercial data into clear portfolio priorities.
Added 24 mins ago
CS
Customer Success Program Manager - Food
CRT Sensitech
Beverly, MA
- $79,000 to $158,000 USD / year
Proven expertise in leveraging data analytics, business intelligence tools (e.g., PowerBI), and predictive exception management dashboards to isolate trends, mit
Added 24 mins ago
VI
2027 Summer Internship - Product Operations Metrics & Reporting
Vizient, Inc.
Irving, TX
- $25 USD / hour
The Metrics & Reporting team within Product Operations develops reporting, analytics, data standards, and operational tools that help Product and Engineering leaders understand delivery…

Closed listing

Trulieve

Customer Experience Platform Manager

Clearwater, FL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21937

Remote Work Available: Yes Job Title: Customer Experience Platform Manager

Business Unit: Customer Experience

Location: Clearwater, Florida / Hybrid

Reports To: Senior Customer Insights Manager

ROLE SUMMARY

The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear, actionable business intelligence. This role owns survey programs, reporting, platform administration, data integrations, and advanced analytics while partnering across the organization to strengthen customer understanding and decision-making.

RESPONSIBILITIES

Build, maintain, and continuously improve weekly and monthly customer experience reporting, dashboards, and executive-ready insights for business stakeholders.
Own end-to-end survey programs, including research objectives, questionnaire design, deployment, quality assurance, analysis, reporting, and recommendations.
Administer and optimize voice-of-customer platforms, dashboards, taxonomy, permissions, workflows, and related technology to ensure reliable and scalable program operations.
Manage customer experience data integrations and data hygiene, partnering with technology and data teams to improve completeness, accuracy, accessibility, and governance.
Lead advanced customer analytics, including churn analysis, predictive modeling, text analytics, segmentation, and linkage of customer experience outcomes to financial and operational performance.
Manage and develop the Customer Insights Analyst team, establish analytical standards, and translate complex findings into clear recommendations for leaders and cross-functional partners.

QUALIFICATIONS

Required: Bachelor’s degree in customer experience, market research, analytics, business, marketing, information systems, or a related field, or equivalent relevant experience.
Required: Five or more years of experience in customer insights, voice-of-customer programs, market research, business intelligence, or customer experience technology, including at least two years leading people or teams.
Required: Demonstrated experience managing enterprise survey or voice-of-customer platforms, including dashboards, permissions, taxonomy, workflows, and system administration.
Required: Strong quantitative and qualitative research skills, including survey design, statistical analysis, text analytics, data visualization, and interpretation of customer feedback.
Required: Experience managing data integrations, data quality, and reporting processes in partnership with technology, data engineering, or business intelligence teams.
Required: Excellent communication and storytelling skills, with the ability to translate complex analysis into clear business implications and recommendations.
Preferred: Experience with Medallia or a comparable enterprise voice-of-customer platform and familiarity with CRM, data warehouse, and visualization technologies.
Preferred: Experience with predictive modeling, churn analysis, financial linkage, or advanced customer analytics in multi-unit retail, regulated industries, or high-volume consumer environments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This position operates primarily in office and remote environments, with regular computer and telephone use and occasional visits to retail locations, meetings, and company events. The role requires sustained attention to detailed data and technology workflows, effective communication with employees and business partners, and flexibility to support critical reporting, research, or platform needs.

Trulieve job description is not designed to contain all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

About employer

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Skills

Customer experience
Customer insight
Business intelligence
Reporting
Decision making
Research
Quality assurance
Manage the customer experience
Market research
System administration
Statistics
Data visualization
Data engineering
Communication skills
Data warehouse

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