Client Communications Execution Specialist

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Regular or Temporary:

Regular Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

In accordance with Truist in-office expectations, this role will be in office 5 days/week.

The Client Communications Execution Specialist is responsible for coordinating and executing enterprise, non-marketing client servicing communications across business functions. This role ensures accurate, timely, compliant communications through operational planning, stakeholder coordination, process management, and performance measurement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Independently manage and execute complex workstreams or recurring communication processes, owning delivery from intake through completion.
2. Translate business priorities into concrete execution plans, deliverables, timelines, and tracking mechanisms.
3. Develop high‑quality analyses, dashboards, reporting, and presentation materials for leadership decision‑making and governance forums.
4. Proactively manage dependencies, risks, and issues across cross‑functional partners, driving resolution and escalation as needed.
5. Coordinate the delivery of high-quality client-facing communications, including emails and letters supporting service updates, operational changes, and incident notifications.
6. Support or lead testing, launch readiness, validation, or post‑implementation review activities for initiatives, enhancements, or process changes.
7. Maintain execution artifacts, documentation, and controls that enable consistent delivery and operational rigor.
8. Identify execution gaps, operational risks, or inefficiencies and recommend practical improvements to strengthen outcomes.
9. Serve as a point of reference for less experienced analysts by sharing best practices, reviewing work products, and supporting capability development, without formal people‑management responsibility.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree or equivalent experience and related training;
2. 5 years of experience in business execution, operations, analytics, program delivery, or related roles;
3. Demonstrated ability to independently own and deliver complex work with limited oversight;
4. Strong analytical, problem‑solving, and synthesis skills, with the ability to turn ambiguity into structured outputs;
5. Strong communication and collaboration skills, with experience working across multiple functional teams;
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products;

Preferred Qualifications:

1. Experience supporting enterprise initiatives, operating routines, or large‑scale programs in a complex organization;
2. Familiarity with governance forums, business reviews, or performance management processes;
3. Experience in financial services or another regulated environment.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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