Senior Account Supervisor- Marketing Communications

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day - even if you have a tenured career? You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results! TruePoint Communications is a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR agency in the USA that values innovation, collaboration, and growth. With flexible work options and unique perks like competitive health benefits, 401(k) profit-sharing, sabbaticals, and professional development opportunities, we’re committed to empowering our team to excel. TruePoint’s Senior Account Supervisor on our Marcom team is a strategic and highly collaborative role responsible for leading day-to-day marketing communications and working across multiple client accounts. This individual manages the development and execution of integrated marketing deliverables for both B2C and B2B clients, partnering closely with internal team members across account service, creative, digital, content, and strategy to deliver high-quality work that drives results. The ideal candidate brings agency experience, strong marketing acumen, and the ability to move seamlessly between client counsel and tactical execution. They are organized, solutions-oriented, and comfortable managing multiple priorities while ensuring projects stay on track; deliverables meet expectations, and cross-functional teams stay aligned. This role requires a balance of client relationship management, marketing execution, and team coordination, with leadership demonstrated through collaboration, accountability, and consistent delivery. Dallas, TX - Hybrid Full-Time Hybrid: 3 days remote / 2 days in office

Responsibilities

Client Leadership & Account Management

• Lead day-to-day management of multiple client accounts, ensuring quality execution, strong communication, adherence to timelines, and budget management
• Develop and execute integrated marketing communications and public relations programs that achieve or exceed client goals and business objectives
• Serve as a trusted client contact by providing strategic counsel, proactive recommendations, and thoughtful problem solving
• Build and maintain strong, long-term client relationships grounded in responsiveness, trust, and measurable value
• Manage challenging client conversations, shifting priorities, scope adjustments, and expectation-setting with professionalism and confidence
• Interact effectively with senior-level client stakeholders and confidently lead meetings, presentations, and strategic discussions
• Own account level-strategy execution while proactively identifying risks, opportunities, and course corrections
• Demonstrate excellence in writing, editing, messaging development, client communications, presentations, and strategic materials
• Lead traditional media relations programs and support integration of digital and social media strategies into broader communications campaigns
• Develop and maintain strong relationships with media contacts, influencers, and third-party partners to support client objectives
• Consistently identify and secure meaningful media, influencer, and partnership opportunities for clients
• Effectively plan and execute media events, campaign launches, and strategic communications initiative
• Proactively introduce clients to new agency capabilities and identify opportunities to grow existing accounts and services
• Manage account budgets, forecasting, billing coordination, and profitability while proactively identifying and addressing financial variances

Team Leadership & Agency Collaboration

• Supervise account level direct reports and lead cross-functional account teams across multiple workstreams
• Set priorities, allocate resources, and hold team members accountable for quality work, responsiveness, and results
• Provide regular mentorship, coaching, feedback, and development opportunities to support employee growth and performance
• Delegate work thoughtfully while balancing business priorities, utilization goals, and employee development opportunities
• Serve as a key point of contact for project guidance, clarification, and issue resolution across teams
• Foster a collaborative, accountable, and solutions-oriented team culture aligned with agency standards and best practices
• Identify operational efficiencies, workflow improvements, and scalable processes that enhance productivity and service delivery
• Partner with Operations, HR, Creative, Digital Media, and leadership teams to ensure alignment and successful execution across accounts
• Support onboarding, hiring, employee retention, training initiatives, and continuous learning efforts within the marketing communications team
• Demonstrate a commitment to professional development, leadership growth, and staying ahead of industry trends and communications best practices
• Participate in new business development efforts, including research, planning, and proposal support

Operational Leadership

• Review and maintain monthly client budgets, expense tracking, reconciliations, and billing coordination
• Monitor and maintain monthly timesheets, utilization, and project pacing across assigned accounts and teams
• Understand and facilitate purchase order processes while accurately initiating and tracking vendor billing
• Track and enter time consistently and accurately on a day-to-day basis
• Represent account and team perspectives in cross-functional or leadership discussions when appropriate
• Effectively manage both internal teams and external client relationships to ensure alignment, accountability, and successful outcomes

Qualifications

• Bachelor’s degree required
• 10+ years of communications or agency experience required
• Strong strategic thinking skills with the ability to make sound decisions and manage complex client situations
• Proven experience managing multiple client accounts, budgets, programs, and teams simultaneously
• Excellent client service, communication, presentation, and interpersonal skills
• Strong writer and editor with the ability to provide clear strategic direction and constructive feedback
• Demonstrated media relations experience, including strategy development, relationship management, and successful placements
• Experience integrating digital and social media into communications and public relations campaigns
• Ability to work independently, manage competing priorities, and thrive in fast paced environments
• Strong organizational skills and attention to detail with experience overseeing complex programs and deliverables
• Proven leadership experience motivating, mentoring, and developing employees and teams
• Ability to proactively manage up, escalate concerns appropriately, and recommend solutions effectively

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.