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Added 6 days ago
Contract Specialist
truenorth
Brecksville, OH
Added 19 days ago
Loyalty & Customer Engagement Manager
truenorth
Brecksville, OH
Added 26 days ago
Food Service Cook - MI
truenorth
Traverse City, MI
Added 29 days ago
Marketing Coordinator
truenorth
Brecksville, OH
Added 29 days ago
Manager in Training
truenorth
Chesterland, OH
Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call · Must possess and maintain a valid driver’s license
Added 29 days ago
Manager in Training
truenorth
Toledo, OH
Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call · Must possess and maintain a valid driver’s license
Added 29 days ago
Manager in Training
truenorth
Manton, MI
Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call · Must possess and maintain a valid driver’s license
Added 29 days ago
Food Service Lead
truenorth
Rossford, OH
Added 29 days ago
Food Service Cook - OH
truenorth
Rossford, OH
Added 29 days ago
Shift Manager in Training
truenorth
Darien, IL
Must possess and maintain a valid driver’s license · Must have access to a reliable vehicle for banking purposes
Added 29 days ago
Shift Manager in Training
truenorth
Traverse City, MI
Must possess and maintain a valid driver’s license · Must have access to a reliable vehicle for banking purposes
Added 29 days ago
Shift Manager in Training
truenorth
Chesterland, OH
Must possess and maintain a valid driver’s license · Must have access to a reliable vehicle for banking purposes
Added 29 days ago
Cashier / Customer Service Representative
truenorth
Beachwood, OH
Added 29 days ago
Cashier / Customer Service Representative
truenorth
Orwell, OH
Added 29 days ago
Cashier / Customer Service Representative
truenorth
Acme, MI
Added 29 days ago
Food Service Lead
truenorth
Brecksville, OH
Added 29 days ago
Food Service Cook - OH
truenorth
Brecksville, OH
Added 29 days ago
Manager in Training
truenorth
Brecksville, OH
Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call · Must possess and maintain a valid driver’s license
Added 29 days ago
Shift Manager in Training
truenorth
Brecksville, OH
Must possess and maintain a valid driver’s license · Must have access to a reliable vehicle for banking purposes
Added 29 days ago
Cashier / Customer Service Representative
truenorth
Brecksville, OH
Added 29 days ago
Assistant Manager in Training
truenorth
Brecksville, OH
Must be available to work a minimum of 40 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call · Must possess and maintain a valid driver’s license
Added 29 days ago
Assistant Manager in Training
truenorth
Lakewood, WI
Must be available to work a minimum of 40 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call · Must possess and maintain a valid driver’s license
Added 29 days ago
Cashier / Customer Service Representative
truenorth
Lakewood, WI
Added 29 days ago
Food Service Lead
truenorth
Andover, OH
Added 29 days ago
Food Service Cook - OH
truenorth
Andover, OH

truenorth

Cashier / Customer Service Representative

Darien, IL, United States

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Job details

Posting language: English
Posted: Apr 27, 2026

Original job description

Job Description

Job Title: Customer Service Representative (CSR) Department: Operations Reports To: Store Management Exemption Status (FLSA): Non-Exempt

Job Summary: The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards. The CSR consistently represents truenorth’s brand by providing fast, friendly, and clean service inside and outside the store, ensuring a positive customer experience at every interaction.

Essential Functions:

Provide prompt, courteous customer service in accordance with company standards
Accurately process customer transactions using point-of-sale systems
Maintain a clean, safe, and organized store environment
Perform assigned food service tasks following food safety and sanitation requirements, as applicable
Perform interior and exterior store duties necessary to support daily operations

Customer Service

Assist customers and provide product or service recommendations
Greet and acknowledge every customer to create a welcoming environment
Communicate customer feedback, concerns, and complaints to management
Monitor store activity and report suspicious behavior or incidents

Sales and Cash Handling

Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Ensure accurate pricing, labeling, and promotional updates
Explain car wash programs and assist with traffic flow during peak times if applicable

Store Cleanliness and Appearance

Interior:

Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
Empty interior trash receptacles and keep register area clean, neat, and organized
Respond to spills and maintain clean organized cooler and storage areas
Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms

Exterior:

Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Operational Support

Prepare and serve food items in accordance with food safety and sanitation standards
Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
Support store operations during high-volume periods, staffing shortages, or special promotions as needed
Assist store operations with training new team members
Perform other duties as assigned by management

Requirements:

Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must be able to work flexible hours including evenings, weekends, and holidays
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Education and Experience:

No experience required
Prior customer service or cashier experience preferred

Physical Requirements:

Ability to stand or walk for extended periods of time
Ability to bend, reach, and perform repetitive motions
Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment:

Fast-paced convenience store environment with frequent customer interaction
Indoor and outdoor work conditions

Required Travel:

· None

?True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.

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More about this job

Skills

Customer service
Corporate social responsibility
Sales
Customer experience
Point of sale
Food service operations
Food safety
Sanitation
Assist customers
Cash handling
Loss prevention
Merchandising
Clean equipment
Reporting
Painting
Serve food in table service
Inventory management
Stocking
Retail operations
Heavy lifting

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