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The Accounts Receivable (AR) Supervisor leads the AR team to ensure that invoices are processed, and payments are collected in a timely manner, financial records are regularly maintained, and staff are properly supervised and coached (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Work closely with AR team to ensure invoices are generated and sent to customers promptly.
• Manage the day-to-day team activity, including assignment of responsibilities.
• Ensure that billing and collection of all services is completed timely and according to company policy.
• Handle and/or oversee customer, employee, and management inquiries about billing, client contracts and accounts receivable.
• Perform credit and collection activities, keeping all accounts receivable current within agreed upon terms and percentage.
• Responsible for collection activities including aging analysis, customer contact, dispute resolution and invoice adjustments.
• Interact with various levels of management and departmental employees regarding delinquent accounts & their potential for escalation collection efforts.
• Assist with preparation of Accounts Receivable monthly reports. Establish good working relationships with internal and external customers to maintain a good rapport.
• Oversee maintenance of accurate record system, evaluate effectiveness of programs and recommend appropriate modifications.
• Implement production, productivity, quality and customer service standards, resolve problems and identifying system improvements.
• Monitor staff performance through monthly audits to ensure work meets department standards and provides regular feedback to staff.
• Develop and monitor key metrics surrounding both billing and cash applications.
• Build communication and teamwork by leading and participating in regular scheduled staff meetings to help communicate organizational, workflow, payer, coding or systems information.
• Oversee monthly AR close process.
• Other duties as required.

Education and/or Experience:

• High school diploma or GED required.
• Associate degree and/or bachelor’s degree in accounting or related field preferred.
• Four years’ billing and collections experience required.
• Two years’ experience leading a team strongly preferred.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, sitting within the work area.
• Ability to sit for extended periods of time.
• Ability to effectively communicate with employees, management, peers, et al.

Work Environment:

The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is that of an office position with minimal to high noise levels or may be remote based.
• The position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others daily.
• Frequent use of a computer is necessary.
• This position requires use of all general office equipment.