Sr. Implementation Specialist

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role:

Join our Implementation team as a Sr. Implementation Specialist, a high-impact, execution-focused role built for a driven coordinator looking to launch a career in Technical Project Management. You will play a dual role: independently leading end-to-end onboarding for our smaller, standardized clients while providing essential organizational support for our largest Enterprise launches. Your ultimate goal is to ensure seamless, accurate client launches and keep complex implementation workflows moving smoothly on schedule.

What You'll Do:

• Lead Growth Client Launches: Independently manage the end-to-end onboarding for small-scale "Growth CSV" clients, executing fast, accurate, and repeatable short-term workflows.
• Support Enterprise Implementations: Partner closely with Senior Implementation Managers as their primary support lead, handling the organizational and logistical heavy lifting for complex, large-scale client launches.
• Own Documentation & Governance: Serve as the team's lead Document Manager by creating and maintaining RAIDS logs, project folders, and central document repositories.
• Drive Project Momentum & Visibility: Own daily and weekly task lists, escalate potential timeline risks early, orchestrate meetings with clear agendas, and distribute weekly status updates and action items.
• Facilitate Cross-Functional Alignment: Coordinate syncs and track deliverables across internal teams with sharp attention to detail, enabling senior leaders to stay focused on high-level strategy.

Who You Are:

• Aspiring Technical Project Manager: Early-to-mid-career coordinator with foundational analytical skills who thrives in structured, repeatable workflows and is eager to grow into complex project management.
• Detail-Oriented & Tactical: Highly organized and reliable when executing clearly defined project tasks on tight timelines (days to weeks).
• Strong Communicator & Collaborator: Comfortable leading meetings, writing clear status updates, and aligning stakeholders across internal teams.
• Coachable & Process-Minded: Works well within established processes and proactively seeks guidance when encountering complex edge cases outside of standard playbooks.
• Education & Experience: Bachelor’s degree or equivalent relevant experience. (No formal certifications like a PMP or regulatory background required; exposure to technical environments is a bonus!)

What We Offer (Perks & Benefits)

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide

Recruiting Fraud Notice:

We’re aware of fraudulent recruiters posing as TrueAccord or TrueML and contacting job seekers. To protect yourself, here’s how our real hiring process works:

• Official channels only. Our recruiters email only from @trueaccord.com [If you’ve received an InMail, you should verify the recruiter’s @trueaccord.com email]
• No payments or financial info during hiring. We will never ask you to pay fees, buy equipment, or share banking information during the hiring process.
• No text or chat-app interviews. We do not conduct interviews by text message or messaging apps.
• No “portals” or access keys. We do not send PDF portals or access keys, or ask for passwords or login credentials.
• No resume services. We will never require an “ATS-friendly” resume rewrite or recommend paid resume services.

If someone contacting you on our behalf does any of the above, it is fraud.

Stay safe:

• Don’t open attachments, click links, or share personal information.
• Report the message as phishing to your email provider, and report fake profiles to LinkedIn.
• Not sure? Verify by emailing recruiting@trueaccord.com before responding.

If you’ve already shared information with suspected scammers: Contact your bank, visit identitytheft.gov, and report the fraud at reportfraud.ftc.gov or ic3.gov.

Remote Work, Travel Expectations, & Physical Requirements

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.

Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.