Jobs in the United States

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Added 18 mins ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
Tempe, AZ
…need to develop a knowledge of the firm's Consulting Services business, its strategic priorities to enable sharing of insights, trends, and escalation of issues/variances as appropriate.…
Added 18 mins ago
Construction Manager 3
ManpowerGroup
Phoenix, AZ
Our client is seeking a Construction Manager 3 to join their team. As a Construction Manager 3, you will be part of the Construction Management organization supporting mission-critical…
Added 18 mins ago
Manager, Manufacturing Operations
Virgin Galactic
Mesa, AZ · Phoenix, AZ
Virgin Galactic is seeking an experienced and inspired Manager of Manufacturing Operations to lead manufacturing execution for our Rocket Motor production. Guided by our values, “Safety…
Added 32 mins ago
Cloud Platform Architect
Morgan Stanley
Alpharetta, GA · Alpharetta
PEArch is seeking a Cloud Platform Engineering Architect to support the ETRADE Cloud program. The role will contribute to the design and evolution of secure, resilient, scalable, automated,…
Added 45 mins ago
Senior Manager, Paid Social
CVS Pharmacy, Inc.
Remote, United States
Are you passionate about building brands, accelerating business growth, and connecting with consumers through innovative social and search experiences? CVS Health is building a world-class…
Added 55 mins ago
Project Manager, Software
Shure
Niles, IL
…development, technology, and project leadership. The Project Manager will bring together globally distributed teams, manage technical dependencies and risks, and create the structure and…
Added 1 hour ago
Data Science Manager, Gen AI - SFL Scientific
Deloitte
Boston, MA
SFL Scientific is a Deloitte Business that is part of our Strategy Offering, within our broader Strategy & Transactions practice mentioned above. This specialized team brings together…
Added 1 hour ago
AI Senior Manager - SFL Scientific
Deloitte
Boston, MA
The candidate will work with senior leaders within SFL Scientific, a Deloitte Business, to determine what services to provide, what capabilities to deliver, and how to best position and…
Added 1 hour ago
Oracle Analytics FDI - Manager
Deloitte
Boston, MA
…technology platforms, operations, and processes that power their business. As a Manager, you will work with cross-functional teams to deliver innovative data, AI, and cloud-enabled…
Added 1 hour ago
SAP EWM Senior Manager - Consumer Goods & Services
Accenture
Boston, MA
Minimum of 4 years managing full-cycle SAP EWM implementations in a lead or program manager role
Added 1 hour ago
Senior Manager Data Lead
Deloitte
Boston, MA
Manage day-to-day stakeholder relationships and align technical delivery to business and program objectives
Added 1 hour ago
Senior Manager, Billing Compliance
Dana-Farber Cancer Institute
BOSTON, MA
Reporting to the Director of Billing Compliance, the Senior Manager of Billing Compliance provides strategic and operational leadership for the organization’s billing compliance program,…
Added 1 hour ago
C
Senior Transaction Manager - Retail Portfolio
CBRE
Boston, MA
- $120,000 to $180,000 USD / year
…and experience. The minimum salary for the Senior Transaction Manager position is $120,000 annually or ($57.70 per hour) and the maximum salary for the Senior Transaction Manager position…
Added 1 hour ago
Cyber Operate Manager - GCP Cloud DevOps Engineer
Deloitte
Boston, MA
…Storage, Firestore, Identity and Access Management (IAM), Secret Manager, Google Cloud Load Balancing, Google Kubernetes Engine (GKE), virtual private clouds (VPCs), subnets, firewall…
Added 1 hour ago
Manager - SAP RAR
Deloitte
Boston, MA
As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
Added 1 hour ago
Dir US Domestic Tax
IGT, a Nevada Corporation
Reno, NV
…closely with the International Tax Director and Indirect Tax Manager, and participates in high-impact projects, including post-merger integration, legal entity rationalization, financing,…
Added 1 hour ago
Unified Payables - Product Manager
U.S. Bank National Association
Minneapolis, MN · Atlanta, GA · Denver, CO
As the Product Manager, Unified Payables, you will be the dedicated, hands-on product owner for U.S. Bank's Unified Payables offering for middle-market clients: one bank-backed experience…
Added 1 hour ago
Cloud Solutions Architect
USA7 DXC Technology Services LLC
ANY CITY, FL
The Manager, Solution Architecture is responsible for the design, development, and integration of IT and IT-enabled services and solutions that address the business needs of external…
Added 2 hours ago
Manager Systems Engineering - Configuration Management 3 (AHT)
DS - Advanced Weapons - Northridge
United States
Northrop Grumman Defense Systems is looking for a Manager Systems Engineering - Configuration Management 3 to lead a team of Configuration Analysts, Data Managers, Technical Writers, and…
Added 2 hours ago
Program Manager 2 - Deputy Program Manager
CORP-Corporate Office
United States
The DPM will partner closely with the Swordfish Portfolio Manager and program leadership team to manage budgets, staffing, proposals, and program/customer engagements. It is expected the…
Added 2 hours ago
Senior Engineering Product Manager - Strategic Partnership Initiatives
Cisco
Boulder, CO
…We operate at the intersection of product, engineering, and business development, working to integrate our platform seamlessly into environments like AWS and other major ecosystems. Our…
Added 2 hours ago
BE
Sr Manager Technology - API Platform
Boeing Employees' Credit Union
Remote, United States
- $135,100 to $250,600 USD / year
The Sr. Manager, Technology – API Platform is responsible for leading the execution of BECU’s API strategy by delivering enterprise APIs and platform capabilities that securely expose…
Added 2 hours ago
Manager, Retail Testing & Prescribing - Pharmacy Health Services
CVS Health
Woonsocket, RI
The Manager within Pharmacy Health Services, Retail Testing & Prescribing supports the execution and implementation of expanded scope pharmacy care capabilities that enable CVS Pharmacy…
Added 2 hours ago
GI
16yrs Project Manager with PMP & health exp - Onsite
GoIntellects Inc.
Washington, DC
- $85 to $90 USD / hour
Ability to work with business partners and program management team on development of LTC practices, policies, guidelines, and operational processes.
Added 2 hours ago
Director of Technology Alliances
Gray Swan AI
Remote, United States
…signed deals into recurring revenue. You’ll work across the business, partnering closely with our founders, Product, Engineering, Research, Legal, and Marketing…

TrueCommerce

Key Client Manager

Remote, United States

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Job details

Experience: 10+ years of Account Management or Customer Success experience managing existing customers.
Posting language: English
Posted: Oct 30, 2026

Original job description

The Key Client Manager is a senior-level strategic relationship owner responsible for the retention, satisfaction, and revenue retention of TrueCommerce’s highest-value enterprise customers. This role requires deep expertise in customer engagement, depth in growth and retention strategies, and long-term account strategy.

As the primary advisor to our top-tier accounts, the Key Client Manager builds and maintains executive relationships, anticipates customer needs, and proactively drives adoption, optimization, and expansion across complex environments. The ideal candidate combines strong technical aptitude with exceptional communication, problem-solving, and strategic thinking skills to deliver measurable business value and prevent churn.

What You'll Do:

Strategic Retention & Growth

Meet or exceed monthly sales quotas by building and closing pipeline with existing customers
Manage a portfolio of top-tier enterprise customers with full responsibility for renewals and expansion.
Develop deep, trust-based relationships at multiple levels - operational, technical, and executive.
Proactively outreach customers to identify optimization opportunities and recommend solutions that drive measurable improvement.
Maintain high follow-up rigor to ensure all pipeline opportunities remain updated and actionable.

Advanced Customer Partnership

Develop and maintain joint success plans with enterprise accounts, linking customer goals to TrueCommerce solutions and long-term outcomes.
Serve as a trusted advisor and strategic resource by understanding complex customer workflows, long-term goals, and success metrics.
Resolve customer challenges with urgency, navigating cross-functional teams and escalating where necessary.
Manage complex negotiations and executive-level business reviews.
Act as the voice of the customer within TrueCommerce and build alignment across Product, Support, Professional Services, and Leadership.

Operational Excellence

Contribute to pilot programs, initiatives, or strategic efforts within the Client Management organization.
Consistently maintain detailed and accurate CRM records including activities, notes, and opportunity updates.
Monitor and act on customer health data in ChurnZero to proactively identify risk, optimize adoption, and drive expansion across enterprise accounts.
Stay current on TrueCommerce product roadmap, industry trends, and enterprise best practices.
Participate in regular department meetings, training sessions, and ongoing educational activities.
Leverage approved AI tools and automation to streamline workflows, improve productivity, and enhance the accuracy and consistency of customer and operational processes.
Execute other responsibilities and strategic initiatives as assigned.

What You Bring:

Bachelor's degree in Business or equivalent experience
10+ years of Account Management or Customer Success experience managing existing customers.
3+ years managing enterprise or top-tier accounts with a strong focus on retention and growth.
Proven history of overperformance against retention, renewal, and upsell quotas.
Strong technical aptitude with the ability to understand complex integration environments and SaaS ecosystems.
Confidence and skill communicating with executive-level customer stakeholders.
Exceptional listening, relationship-building, and problem-solving abilities.
Highly organized with strong attention to detail and the ability to manage multiple priorities.
Working knowledge of EDI or Supply Chain solutions strongly preferred.
Willingness to work extended hours as needed to support enterprise customer demands.

Perks & Benefits

Remote first and casual work environment
401k with 3.5% company match and vested after 2 years
20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays
Medical, dental, vision and other life/health insurance plans
Paid parental leave
Wellness reimbursement program

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.

For additional information, visit our website

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