Senior Forward Deployed Engineer, Operate

ABOUT THE ROLE

Join a healthtech team delivering production AI agent systems for healthcare and life sciences organizations. You will lead technical delivery from initial client discussions through deployment and ongoing support, while helping improve reusable platform capabilities.

WHAT YOU'LL DO

• Own client engagements from pre-sales demonstrations and requirements gathering through architecture, integration, launch, and post-launch support.
• Design and build production AI agent systems that connect with healthcare platforms such as EHRs, claims systems, specialty pharmacy tools, and CRMs.
• Lead technical working sessions and present solutions to executive, technical, and non-technical stakeholders.
• Make architecture and implementation decisions, scope integrations, and resolve technical challenges in client settings.
• Share field learnings with product teams and build reusable components for future deployments.

WHAT WE'RE LOOKING FOR

• 5 to 15 years of software engineering experience delivering customer-facing production systems end to end.
• Experience designing complete system architectures and creating architecture diagrams.
• Experience putting LLM systems or AI agents into production, including evaluation, guardrails, and monitoring.
• Healthcare or life sciences expertise, such as health insurance, patient services, specialty pharmacy, clinical operations, or HIPAA compliance.
• Strong client communication skills, including leading technical sessions and presenting to senior stakeholders.
• Fluency in JavaScript, Node.js, TypeScript, Python, Next.js, and React, plus experience with cloud infrastructure on AWS or GCP.
• Experience with data or machine learning pipelines, such as ETL/ELT, document ingestion, or predictive models, is valuable.
• Startup or high-growth company experience is valuable. Must be a US citizen or Green Card holder.

COMPENSATION & BENEFITS

Base salary: $170,000 to $205,000 annually. Visa sponsorship is not available.

LOCATION

Remote within the United States. Primary location: New York, United States.