Founding Enterprise Account Manager

ABOUT THE ROLE

Join an AI-focused B2B software startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise accounts.

WHAT YOU'LL DO

• Manage enterprise customer relationships from production launch through renewal, focusing on existing accounts rather than new logo sales.
• Forecast, negotiate, and close renewals while identifying opportunities to expand account revenue.
• Partner with sales, customer success, and engineering teams to coordinate account plans and renewal ownership.
• Use usage data and adoption dashboards to build customer business cases for broader production deployment and adoption.
• Lead executive business reviews and help establish the enterprise account management function.
• Identify account blockers and communicate their retention and revenue impact to Product and Engineering.

WHAT WE'RE LOOKING FOR

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.
• Experience owning renewal and expansion targets for a portfolio of large, multi-stakeholder enterprise accounts, ideally a double-digit account book or a $3M to $4M ARR portfolio.
• A demonstrated record of growing accounts and closing renewals, with measurable revenue outcomes.
• Experience beyond support, onboarding, or project management, including executive conversations and commercial negotiations.
• Familiarity with CRM systems, usage analytics dashboards, APIs, AI and LLM products, or voice AI is beneficial.
• Experience with consumption-based pricing or enterprise customers in call-center-heavy industries is a plus.
• Comfort working in a fast-paced, in-person startup environment with demanding hours.

COMPENSATION & BENEFITS

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.

LOCATION

On-site in Redwood City, California.