Founding Enterprise Account Manager

ABOUT THE ROLE

Join an early-stage B2B AI company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across large enterprise accounts, with a focus on renewals and expansion.

WHAT YOU'LL DO

• Manage relationships with enterprise buyers and program owners from production launch through renewal.
• Forecast, negotiate, and close renewals while identifying expansion opportunities within existing accounts.
• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to transition and grow account relationships.
• Use usage data and adoption dashboards to build customer business cases for broader deployment.
• Lead executive business reviews and help establish the enterprise account management function.
• Identify customer blockers and share them with Product and Engineering, connecting feedback to retention and revenue impact.

WHAT WE'RE LOOKING FOR

• Two to seven years of enterprise account management or customer success experience at B2B software companies.
• Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.
• A track record of growing accounts and closing renewals, with revenue results you can clearly discuss.
• Confidence in executive-level relationships, commercial negotiations, and multi-stakeholder account management.
• Experience with CRM systems, usage analytics dashboards, APIs, or usage-based pricing is valuable; AI, LLM, voice AI, or call-center-heavy industry experience is a plus.
• Comfort working in a fast-paced, in-person startup environment with demanding hours. Customer success experience should extend beyond support, onboarding, or project management.

COMPENSATION & BENEFITS

Base salary of $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available. Commission structure is being finalized.

LOCATION

On-site in Redwood City, California.