Founding Enterprise Account Manager

ABOUT THE ROLE

As the first Enterprise Account Manager, you will own post-launch relationships and renewals across a portfolio of large enterprise customers at an AI software company. Reporting to the COO, you will help establish the account management function and drive retention and expansion.

WHAT YOU'LL DO

• Manage enterprise customer relationships from production launch through renewal across a double-digit portfolio.
• Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts.
• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to manage customer relationships and renewals.
• Use adoption and usage data to build customer business cases for moving pilots into production and expanding use cases across departments.
• Lead executive business reviews and surface customer blockers to Product and Engineering, connecting issues to retention and revenue impact.

WHAT WE'RE LOOKING FOR

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.
• Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio or a $3 million to $4 million ARR portfolio.
• A track record of growing accounts and closing renewals, with revenue outcomes you can clearly explain.
• Experience working with senior stakeholders and navigating commercial negotiations; customer success experience should extend beyond support, onboarding, or project management.
• Familiarity with CRM systems, usage analytics dashboards, APIs, or usage-based pricing is useful. Experience with AI, LLMs, voice AI, or call center-heavy industries is a plus.
• Comfort working in a fast-paced, in-person startup environment and with an intensive work schedule.

COMPENSATION & BENEFITS

Base salary of $180,000 to $220,000 annually, plus equity. Equity vests over four years with a one-year cliff. Visa sponsorship is available. A commission structure is being finalized.

LOCATION

On-site in Redwood City, California.