Forward Deployed Product Manager

ABOUT THE ROLE

Own the end-to-end customer lifecycle for AI voice agents, from deployment through optimization and expansion. You will connect customer needs with product development, helping build high-performing agents and the operating practices for a growing team.

WHAT YOU'LL DO

• Manage customer relationships, learn their business needs, and scope and deploy AI voice agents.
• Optimize agent performance and expand deployments into additional customer use cases.
• Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact.
• Debug agent behavior on specific calls, customize conversation flows, and address compliance requirements.
• Translate customer feedback and unmet needs into product capabilities in partnership with the product team.
• Develop playbooks and operating standards for the forward deployed product function.

WHAT WE'RE LOOKING FOR

• Five or more years of product management experience, including substantial direct customer-facing work; experience at a startup is required.
• A product management, computer science, or data science background, with the technical depth to understand product concepts and perform basic debugging.
• Strong customer communication and relationship skills, comfort with ambiguity, and a willingness to take end-to-end ownership in a fast-moving environment.
• Ability to analyze data, explain ROI, and turn findings into actionable recommendations.
• Familiarity with AI workflow tools such as Cursor and ChatGPT; experience with SQL or coding assistants such as Claude Code is relevant.
• B2B SaaS or regulated-industry experience, such as mortgage, lending, financial services, or healthcare, is relevant.

COMPENSATION & BENEFITS

Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.

LOCATION

On-site in San Francisco, California, with four days per week in the office and Wednesdays remote.