Engineering Manager, Agents
- New York, NY, United States
$300,000 to $360,000 USD / year
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Job details
- Pay
- $300,000 to $360,000 USD / year
- Experience
- At least 5 years of software engineering experience, including 1 or more years managing or leading engineers.
- Posting language
- English
- Posted
Original job description
ABOUT THE ROLE
Lead an engineering team building and deploying AI agents for customer-facing support experiences. You will combine technical leadership, customer partnership, and hands-on problem solving to deliver reliable systems that can scale to large user bases.
WHAT YOU'LL DO
- Lead, mentor, and grow a team of engineers building AI agents for complex customer interactions.
- Partner with enterprise customers to understand operational challenges and shape scalable agent solutions.
- Drive agent deployments from initial implementation through ongoing iteration and optimization.
- Work with product, design, and research teams to identify shared customer needs and inform platform direction.
- Help define technical strategy and roadmap for AI-powered customer support.
- Maintain a high engineering quality bar while encouraging ownership, speed, and customer focus.
WHAT WE'RE LOOKING FOR
- At least 5 years of software engineering experience, including 1 or more years managing or leading engineers.
- Backend or product engineering experience building customer-facing products or complex distributed systems.
- Production proficiency in Python and experience with TypeScript and asynchronous programming.
- Strong technical depth and comfort investigating failures across complex systems.
- Clear communication skills and experience working directly with enterprise customers.
- Experience with LLM applications, agentic workflows, or multimodal models is a plus.
COMPENSATION & BENEFITS
Base salary: $300,000 to $360,000 annually. Visa sponsorship is available.
LOCATION
On-site in New York, New York.