Customer Success Manager
- San Francisco, CA, United States
$130,000 to $160,000 USD / year
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Job details
- Pay
- $130,000 to $160,000 USD / year
- Posting language
- English
- Posted
Original job description
ABOUT THE ROLE
Join an early-stage AI startup as its first dedicated Customer Success hire. You will own the post-sale customer journey, help enterprise customers adopt AI in their day-to-day work, and bring customer insights directly to the product team.
WHAT YOU'LL DO
- Manage enterprise customer relationships across onboarding, adoption, renewals, and expansion.
- Lead customer calls focused on discovery, matching use cases, and driving product adoption.
- Coach non-technical users through AI enablement, including prompting and practical usage guidance.
- Share bugs, feature requests, and voice-of-customer feedback with product leaders and company founders.
- Partner with forward-deployed engineering on proof-of-concept to paid-customer conversions.
- Connect customer business goals with AI product capabilities and enterprise integrations.
WHAT WE'RE LOOKING FOR
- Five to seven years of proactive Customer Success experience, including at an early-stage AI startup.
- Experience helping customers adopt AI through enablement, training, or usage playbooks, not just personal use or internal tool building.
- Background supporting products where customers configure or prompt AI directly, as well as experience with product-led growth and enterprise sales motions.
- Comfort working in an evolving startup environment and collaborating closely with customers, product, and engineering teams.
- Familiarity with tools such as Slack, Jira, GitHub, and Confluence, and with AI and large language models.
COMPENSATION & BENEFITS
Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available.
LOCATION
Hybrid, based in San Francisco, California.