Customer Success Manager
- San Francisco, CA, United States
$130,000 to $160,000 USD / year
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Job details
- Pay
- $130,000 to $160,000 USD / year
- Posting language
- English
- Posted
Original job description
ABOUT THE ROLE
Join an early-stage AI startup as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build the company's customer success function, partnering closely with customers and the product team to drive adoption and inform the roadmap.
WHAT YOU'LL DO
- Manage enterprise customers through onboarding, adoption, renewals, and expansion.
- Lead customer discovery and enablement calls, helping teams match business needs to AI use cases and adopt the product.
- Capture customer feedback, bugs, and feature requests and share them with product and company leadership.
- Partner with forward-deployed engineering on proof-of-concept to paid conversions.
- Find practical ways to address customer goals using AI capabilities and enterprise integrations.
WHAT WE'RE LOOKING FOR
- Five to seven years of customer success experience, ideally at an early-stage AI company.
- Experience proactively managing customer relationships beyond reactive support, including adoption, renewals, and expansion.
- Hands-on experience coaching non-technical customers to use AI in their day-to-day work, such as through enablement sessions, prompt guidance, or usage playbooks.
- Experience supporting AI products that customers can prompt or configure themselves.
- Familiarity with product-led growth and enterprise sales motions.
- Comfort working with tools such as Slack, Jira, GitHub, Confluence, and AI/LLM products.
COMPENSATION & BENEFITS
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
LOCATION
Hybrid in San Francisco, California. Atlanta, Georgia is also listed as a location.