Closed listing
Customer Success Manager
- San Francisco, CA, United States
$130,000 to $160,000 USD / year
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $130,000 to $160,000 USD / year
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
ABOUT THE ROLE
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and bring customer insights directly to the product team.
WHAT YOU'LL DO
- Manage enterprise customers through onboarding, adoption, renewals, and upsells.
- Spend significant time on customer calls, including discovery, use case matching, and driving product adoption.
- Share customer feedback, bug reports, and feature requests with the product team and company leadership.
- Partner with forward-deployed engineers to guide proof-of-concept customers toward paid adoption.
- Connect customer business objectives with AI capabilities across a broad set of enterprise integrations.
WHAT WE'RE LOOKING FOR
- Five to seven years of customer success experience, including proactive customer management beyond reactive support.
- Experience at an early-stage startup, ideally in the Seed to Series B range.
- Background in horizontal AI products, with familiarity with AI and large language models.
- Experience supporting both product-led growth and enterprise sales motions.
- Comfort working with Slack, Jira, GitHub, and Confluence.
- Consistent tenure across roles, with at least 18 months in most positions.
COMPENSATION & BENEFITS
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
LOCATION
Hybrid, based in San Francisco, California. Atlanta, Georgia is also listed as a potential location.