Customer Success Lead

ABOUT THE ROLE

Join the Success team at a mental health care startup as a senior individual contributor owning strategic school and district partnerships. You will help schools connect more students with care while building the playbooks and operating practices that support the team's growth.

WHAT YOU'LL DO

• Manage strategic school and district relationships as the primary contact for counselors and other school stakeholders.
• Help school partners identify more students who could benefit from care and grow referrals across your portfolio.
• Develop the team's approach to increasing referral volume.
• Create playbooks, metrics, and dashboards to assess school partner health and prioritize team efforts.
• Use AI tools to automate repetitive workflows.
• Bring customer feedback to Operations, Product, Growth, and Clinical teams.

WHAT WE'RE LOOKING FOR

• At least 5 years of individual contributor experience in customer success or account management, including ownership of a book of 100 or more accounts.
• Experience driving upsells and working across customer success, account management, sales, or business development.
• Startup experience, ideally at an early-stage company, with a record of building processes from scratch in a resource-constrained environment.
• Experience with CRM systems and AI tools.
• Background in B2B2C or B2C, education technology, K-12, or school partnerships is valuable.
• Interest in improving access to mental health care for children.

COMPENSATION & BENEFITS

Base salary: $110,000 to $150,000 annually. Visa sponsorship is available.

LOCATION

Hybrid, based in New York, New York, with three days per week in the office.