Jobs in the United States

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Added 8 mins ago
10333 - Residency Maintenance Inspector
VDOT
Salem, VA
…by monitoring and evaluating contract maintenance work and operations to ensure the work meets standards set forth in the contract as well as the VDOT Road and Bridge specifications,…
Added 1 hour ago
BC
Program Manager
Brilliant Corners
Remote, United States
- $83,000 to $93,000 USD / year
The Program Manager oversees the day-to-day operations of Brilliant Corners’ housing programs and Community Supports in San Mateo County, with support and guidance from the Associate…
Added 1 hour ago
BC
Temporary Housing Acquisitions Specialist
Brilliant Corners
Remote, United States
- $57,999 USD / year
Under the supervision of the Housing Acquisitions Specialist Manager, and with support and direction from the Senior Housing Acquisitions Specialist, the Housing Acquisitions Specialist…
Added 1 hour ago
BC
Temporary Program Associate
Brilliant Corners
Remote, United States
- $54,995 USD / year
…requests, updating financial ledgers, and supporting in the development of reports. They use company-designed project management tools to ensure timely, cost-effective, and well-organized…
Added 1 hour ago
Senior Software Engineer
Braven
Remote, United States
Experience applying AI and automation to ship faster or scale operations, such as LLM-assisted development or workflow automation.
Added 1 hour ago
Senior Software Engineer
Braven
Remote, United States
Experience applying AI and automation to ship faster or scale operations, such as LLM-assisted development or workflow automation.
Added 2 hours ago
Business Information/Systems Specialist - Transportation/Infrastructure
Scott County
Shakopee, MN
Assists multiple business units within Physical Development Division (consisting of Transportation, Facilities and Fleet, and Planning and Resource Development) in evaluating, planning,…
Added 3 hours ago
UO
Coordinator for Undergraduate Programs
University of Colorado Denver
Boulder, CO
- $50,000 to $55,000 USD / year
Work with Career Operations Program Manager and Engagement, Marketing, and Communications team to plan and implement all details of the event, which will occur two times per year.
Added 4 hours ago
MS
Field Engineer - Emergency Call Handling
Motorola Solutions, Inc.
Denver, CO
- $75,000 to $85,000 USD / year
The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the…
Added 5 hours ago
CO
PROGRAM SPECIALIST - RISK ANALYST I
City of Stockton
Stockton, CA
- $38.48 USD / hour
…settlement matters on behalf of the City; assists in the review and development of statistical data, reports, policies and other materials within the City’s various risk programs; makes…
Added 6 hours ago
Account Manager
Shape Corporation
Grand Haven, MI
Position Summary: Help develop and implement business development strategies, plans and programs geared towards existing and new regional markets. Execute (and coach others to execute as…
Added 6 hours ago
Business Development Manager
Shape Corporation
Novi, MI
Position Summary: Develop and implement business development strategies, plans and programs geared towards existing and new global markets. Manage sales team members in the execution of…
Added 6 hours ago
Account Manager
Shape Corporation
Trenton, OH
Position Summary: Help develop and implement business development strategies, plans and programs geared towards existing and new regional markets. Execute (and coach others to execute as…
Added 6 hours ago
Plant Controller II
Shape Corporation
Grand Haven, MI
Collaborates with Plant Manager, Division Leader and senior management to explain results, make improvements, manage projects, identify inefficiencies, understand operations and lead the…
Added 6 hours ago
CP
Fleet Technician
CALIFORNIA PATROL OPERATIONS
SACRAMENTO, CA
- $16.9 to $18.5 USD / hour
California Patrol Operations is a private security company that currently holds many contracts from property management to business owners, to big public contracts like both Florin Road and…
Added 7 hours ago
Configuration Manager
Avalore, LLC
Arlington, VA
The Configuration Manager will implement and maintain a rigorous configuration management process for the entire Advana System software baseline. This person will develop and implement CM…
Added 8 hours ago
TDCJ - Case Manager IV - Reentry Coordinator
Texas Department of Criminal Justice - SET
PALESTINE, TX
Added 8 hours ago
TDCJ - Case Manager IV - Reentry Coordinator
Texas Department of Criminal Justice - SET
Amarillo, TX
Added 8 hours ago
RRC - Azure DevOps Engineer (Database Administrato
RAILROAD COMMISSION OF TEXAS
Austin, TX
Added 8 hours ago
RRC - Geographic Information Specialist III - ITS
RAILROAD COMMISSION OF TEXAS
Austin, TX
Added 9 hours ago
Boardwalk Properties Team Manager
Boston Pads LLC
Boston, MA
…Boardwalk Properties powered by Boston Pads is seeking a Team Manager to guide a group of agents, dominate the market, and unlock new city and suburban…
Added 13 hours ago
OO
College of Business Student Research Lab Manager
OSU Oregon State University
United States
- $16.55 USD / hour
As a research lab manager, you will be responsible for coordinating the operations of the College of Business research participant pool and assisting faculty/student researchers under the…
Added 13 hours ago
Education Program Manager
The General Hospital Corporation
United States
In collaboration with the Executive Director, the Manager is responsible for the strategic development, implementation, and oversight of educational and training programs that support…
Added 14 hours ago
Cúram Developer – Mid-Level (NC FAST O&M)
Mfinite Consulting
Raleigh · Raleigh, NC
…Department of Health and Human Services (NC DHHS) NC FAST program's Operations and Maintenance…
Added 14 hours ago
Trainee Affairs Coordinator
HMAI - Houston Methodist Academic Institute - Houston Methodist Academic Institute
United States
Works directly with Clerkship Directors, Manager for undergraduate medical education, and the medical students to facilitate all aspects of the undergraduate medical education program. This…

Trucker Path, Inc

Customer Success Manager

United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

Role Overview The Customer Success Manager (CSM) – Maintenance Project is responsible for maintaining the accuracy, completeness, and quality of business listings on the Trucker Path platform. This role focuses on engaging existing and prospective business owners, verifying business information, facilitating listing updates, encouraging Business Portal adoption, and ensuring businesses have the information and support needed to maintain an effective presence on the platform. The CSM will proactively contact businesses to validate their information, identify outdated or incomplete listings, assist with profile maintenance, and encourage business owners to keep their business details current for truck drivers searching for relevant locations and services. In addition to maintaining listing quality, the CSM is expected to build positive business relationships, identify customer concerns, support retention efforts, and recognize opportunities to introduce relevant paid listing and advertising solutions in coordination with the Sales team. The ideal candidate is detail-oriented, customer-focused, organized, and comfortable communicating with business owners. This role plays an important part in protecting the quality and reliability of Trucker Path's POI database while supporting customer engagement and the long-term growth of Trucker Path Business.

Key Responsibilities

A. Onboarding and Account Data Accuracy

Onboard successful sales endorsed by the JAE for the Maintenance Project
Validate essential business information, including business name, address, contact number, operating hours, website, services offered, and other relevant details.
Identify outdated, incomplete, inaccurate, or potentially duplicate business listings and coordinate appropriate corrections.
Assist business owners in updating their information and maintaining accurate profiles.
Verify whether businesses are still operating and document closures, relocations, changes in ownership, or other significant business updates.
Follow established procedures for recording, validating, and submitting listing changes.
Maintain accurate records of completed maintenance activities and outstanding corrections.
Escalate discrepancies that require additional verification or approval to the appropriate internal team.
Document business feedback, listing updates, and account concerns for proper tracking and resolution.

B. Business Owner Engagement and Relationship Management

Establish and maintain professional communication with business owners, managers, and authorized representatives.
Explain the importance of keeping business information accurate and updated on Trucker Path.
Encourage business owners to claim, manage, and maintain their listings through the Trucker Path Business Portal.
Guide business owners on available portal features, including updating business details, responding to customer reviews, and sharing relevant business information.
Conduct follow-ups to obtain missing information, confirm requested changes, and resolve outstanding listing concerns.
Build trust with business owners through consistent, helpful, and professional interactions.
Document feedback, concerns, and suggestions that may improve the business listing experience.

C. Customer Success and Business Support

Provide clear instructions and guidance to help businesses maintain their information.
Identify and document concerns affecting business owner engagement or satisfaction.
Respond to business owner questions related to their listings and the Business Portal within the scope of the role.
Maintain a customer-first approach while ensuring efficient handling of assigned accounts and maintenance tasks.

D. Retention and Revenue Opportunity Identification

Identify existing businesses that may benefit from enhanced listing visibility or relevant paid POI Listing and advertising solutions.
Recognize potential upselling opportunities during business maintenance conversations without compromising the primary maintenance objective.
Refer qualified sales opportunities to the assigned Sales Representative or Account Executive.
Document the business owner's expressed interest, needs, concerns, and agreed next steps before handing the opportunity to Sales.
Support retention efforts by identifying customer concerns and escalating potential risks to the appropriate team.
Collaborate with Sales to ensure a smooth transition when a business owner expresses interest in paid services.

Requirements

Qualifications

Must Have

At least 1 year of experience in sales, customer service, account management, telemarketing, or business development is preferred.
Experience in B2B sales is an advantage.
Good interpersonal, relationship-building, and negotiation skills.
Comfortable contacting business owners and decisionmakers through calls, emails, and other approved communication channels.
Ability to explain product benefits, handle objections, and identify sales opportunities.
Strong attention to detail when verifying and maintaining business information. Nice to Have
Experience selling SaaS, digital advertising or local listings (e.g., Yelp, Google Business Profile)
Knowledge of trucking, logistics or travel-center businesses

What Success Looks Like

Consistently meets or exceeds monthly and quarterly sales quotas
Builds and maintains a strong, well-qualified pipeline of fleet and shipper prospects
Increased business owner participation in listing updates and Business Portal usage.
A pipeline of qualified opportunities for paid POI Listing and advertising solutions.
Complete and accurate CRM documentation.
Timely follow-up on customer requests, sales opportunities, and unresolved concerns.
Regular performance reports covering account maintenance, sales activities, conversions, and revenue contribution.

Core Competencies · Attention to Detail: Maintains accurate business records and follows verification standards consistently.

Customer Focus: Provides professional, helpful communication and understands the importance of reliable business information.
Accountability: Takes ownership of assigned listings and ensures that outstanding tasks have documented next steps.
Time Management: Balances maintenance volume, follow-ups, and administrative requirements effectively.
Communication: Engages business owners clearly and professionally through approved communication channels.
Problem-Solving: Identifies discrepancies, researches available information, and escalates issues appropriately.
Process Compliance: Follows approved verification procedures, quality standards, and data handling requirements.
Adaptability: Adjusts to changes in project priorities, workflows, tools, and maintenance requirements.

Compensation & Benefits

Competitive base salary plus uncapped commission structure
Health coverage from the first month of employment, with coverage for up to 2 dependents
20 days of paid PTO, earned from day one
Tenure-based monthly allowances that grow with tenure
Global advancement opportunities as Trucker Path rapidly scales operations

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