Helpdesk Operator

Posting Details

Position Information

Posting Number SF2435P

Position Title Helpdesk Operator

Position Type Classified Staff/Hourly

Department Information Technology - Troy

Division Finance and Administration

Campus Troy

Work Status Part-Time (IPT)

Temporary No

Location Troy - T01

Job Summary The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.

Minimum Qualifications

1. High school diploma or equivalent
2. Basic computer knowledge
3. Customer service skills

Preferred Qualifications

1. Experience working as a helpdesk operator

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours Monday through Friday, 8:00-7:00 Saturday, 10:00-2:00 Sunday, 1:00-5:00 One weekend per month

List any hazardous conditions or physical demands required by this position NA

Does this position have supervisory responsibility? No

Posting Date 08/06/2026

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

Quick Link https://www.troyuniversityjobs.com/postings/46192

Reference Letters

Reference Letters

Solicit References Through the System? No

Last Day a Reference Provider Can Submit Reference

Applicant Special Instructions Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.