Custom Solutions Analyst

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Custom Solutions Analyst works closely with the Custom Solutions and eMerge teams to deliver technical services and technology solutions to firm lawyers, clients, and other users. The Custom Solutions Analyst consults with requestors to understand their needs, evaluate available options, and identify the most appropriate solution without requiring prior awareness of existing products or tools. The recommended approach may involve an existing product, a standard tool, an enhanced solution, or new development. The Custom Solutions Analyst assists with implementing the selected solution and promoting its effective adoption and use. The Custom Solutions Analyst performs data analysis, gathers and documents requirements, configures and maintains applications, and conducts testing. The Custom Solutions Analyst works under the guidance of senior team members while developing technical skills and contributing to the successful delivery and ongoing operation of custom solutions.

Essential Responsibilities:

• Assists with the configuration, enhancement, and testing of custom software solutions using low-code application development platforms such as QuickBase and other approved tools.
• Supports development and enhancement projects by helping schedule meetings, gather requirements, document scope, prepare project notes, track tasks, report status, and assist with change control activities.
• Maintains, updates, tests, and supports applications, databases, and workflow tools; troubleshoots routine issues, performs data and configuration maintenance, and escalates complex technical issues as appropriate.
• Collaborates with senior analysts, engineers, attorneys, case managers, and other stakeholders to translate matter- or project-specific needs into application, database, and workflow enhancements.
• Assists with implementation, training, and user support for applications, databases, and workflow tools and maintains related technical and operational records, including schema and design changes, bug fixes, version notes, and time entries.
• Supports the secure intake, organization, analysis, and use of client, matter, or project data for custom applications, reporting, and workflow solutions in accordance with applicable data-handling, confidentiality, and security requirements.
• Cross-trains on relevant Custom Solutions and eMerge tools, processes, and support activities to maintain proficiency and provide coverage when needed.

Required Knowledge, Skills, and Abilities:

• Working knowledge of software development life cycle concepts, requirements gathering, user experience considerations, testing, Agile or iterative development practices, or project support activities.
• Familiarity with Excel formulas, SQL queries, scripting, HTML, CSS, JavaScript, Python, PowerShell, or comparable tools or languages used to support application, data, or workflow tasks.
• Familiarity with low-code application platforms such as QuickBase, Microsoft Power Platform, or comparable tools.
• Ability to diagnose and resolve routine application, data, workflow, and configuration issues and escalate complex issues appropriately.
• Working knowledge of structured data concepts, including field mapping, data quality, reporting logic, imports, exports, and validation.
• Ability to support solution delivery throughout testing, implementation, documentation, training, and ongoing user support.
• Ability to communicate clearly with technical and non-technical stakeholders and produce clear requirements, project documentation, status updates, and next steps.
• Familiarity with generative AI applications, including prompting, output evaluation, human-in-the-loop review, and responsible use.

Required Education:

• Equivalent combination of education, training, and relevant experience that demonstrates the ability to perform the position’s duties.

Preferred Education:

• Bachelor’s degree in computer science, information technology, data analytics, business, or another relevant field.

Certification(s):

• N/A

Required Qualifications:

• Minimum one (1) year of experience supporting application, data, workflow, reporting, technical support, or project coordination activities using structured data, spreadsheets, reporting tools, low-code platforms, or comparable technical systems.

Preferred Qualifications:

• Prior internship, academic project, professional, or volunteer experience applying low-code, data, scripting, reporting, automation, or generative AI tools to support application and workflow solutions
• Experience configuring or testing AI agents and tool-enabled workflows beneficial.
• Relevant certifications or formal training in low-code application development, cloud technologies, databases, Agile practices, AI, automation, or information security.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.

Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.

Hiring Salary Range:

$60,000.00 - $80,000.00