Turndown Attendant

Department: Rooms

Job Title: Turndown Attendant

Location: Troutbeck Operators

Reports to: Director of Housekeeping

Contract type: Part Time

Pay rate: $21.79

About Troutbeck Operators

A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Troutbeck Operators. Created to delight and impress, Troutbeck Operators is sumptuously designed and restored, brimming with splendor and perfectly appointed in every detail. It is reflected by a world-class team whose personalized, anticipatory intimate service is geared to providing a world class guest experience.

Who We Are

We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck Operators. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!

Main Duties

• During evening standup, employee will obtain their assignment of rooms for turndown service.
• Turn down beds according to resort standards.
• Replenish supplies, such as towels, toilet paper, and all other in room amenities.
• Empties all trash in room and replaces plastic bag when needed.
• Helps maintain room by reporting any deficiencies to Housekeeping Management or Engineering.
• Deliver turndown amenities to room.
• Replenish water.
• Create a restful atmosphere.
• Support safe work habits and a safe working environment at all times.
• Punctual, regular and reliable attendance is a condition for continued employment.
• Performs other duties as assigned.

Requirements

• Must have open availability, work weekends and holidays.
• Six-month related experience.
• Commitment to excellence and high standards.
• Manage priorities and workflow.
• Versatile, flexible and a willingness to work within constantly changing priorities with enthusiasm.
• Work independently and as a team player.
• Understand all safety requirements and cautions used in the workplace.

Who You Are

• You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.
• You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!
• You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.
• You are punctual and accountable. You know that responsibility and reliability are key to success.
• You are a team player. When one of us succeed – We all succeed!

What We Offer:

• A benefit package which includes paid time off, medical, dental, vision, 401k, and an employee assistance program.
• Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.
• Free family-style meals are served twice daily when you are working.
• An employee incentive program.
• A culture that values learning, development, and internal promotions when appropriate.