Troon is pleased to announce an exceptional career opportunity for a Vice President, Operations, based in Scottsdale, Arizona or Irvine, California. We are seeking a highly motivated individual who is eager to learn, solve, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.
Troon is seeking a Vice President, Operations to drive client value, strengthen retention, increase product adoption, and oversee a portfolio of private, resort, and daily-fee properties. This leader will provide strategic direction and support to the General Managers responsible for delivering exceptional operational and financial performance across the portfolio.
At Troon, success is measured by what clients, members, guests, and associates experience every day: strong financial results, outstanding service, engaged memberships, and thriving teams. The Vice President, Operations plays a critical role in making that success a reality. This individual recruits, develops, and leads high-performing General Managers, establishes clear accountability, and demonstrates the value of Troon’s management approach to owners, boards, members, and associates alike.
Combining hospitality with operational excellence, this leader ensures every property delivers exceptional experiences while achieving its business objectives.
Essential Duties:
- Client value and retention
- Be the senior face of Troon to owners, boards and committees; run a structured review with each client at least quarterly.
- Spot risk early: sentiment, governance shifts, fee pressure and renewal timing, well before a vote or deadline.
- Own renewals and the case for Troon’s value, with evidence rather than adjectives.
- Carry hard messages (dues, assessments, leadership changes) with preparation and credibility.
- Coordinate communication between Troon, its sub-brands and owners so clients hear one voice.
- Financial performance
- Lead budget and forecast cycles for each property: challenge assumptions, approve, and present to ownership.
- Read each property’s P&L, balance sheet and cash flow monthly; act on the signals, not the summary.
- Protect flow-through, manage labor and cost of sales, and keep operating accounts and cash healthy.
- Conduct property reviews and report financial results to stakeholders.
- Steer capital projects on time and within budget, including owner and committee communication.
- Business growth
- Support new business: site visits, diligence, proposals, presentations and onboarding of new properties.
- Grow scope and revenue with existing clients and drive membership and guest growth plans.
- Work with Sales, Finance, Marketing and HR to turn market insight into opportunity.
- Bring a point of view on where private clubs, resorts and daily-fee markets are heading.
- Leadership of General Managers and talent
- Recruit, onboard, coach and evaluate General Managers and other key managers.
- Set clear annual goals with each GM and measure progress against them.
- Build bench strength and succession plans so no property depends on one person.
- Act promptly on performance and culture issues; recognize and celebrate wins.
- Train key personnel in Troon operating standards.
- Experience and brand
- Hold a consistent Troon standard across member-owned, privately owned, resort and daily-fee properties without making them look alike.
- Walk properties, listen to members, guests and associates, and turn what you hear into change.
- Ensure food and beverage, golf, fitness and events programs are relevant, approachable and worth the price.
- Show associates, every day, why working for Troon is worth it.
- Governance and company leadership
- Drive company-wide initiatives that carry Troon’s vision and culture.
- Manage employment, safety, insurance and legal risk with corporate partners, including support for associate hearings and reviews.
- Recommend and implement strategic operating changes.
- Be a collaborative peer to other Vice Presidents and corporate functions.
How Success Is Measured:
Client Retention
- Maintain strong client relationships that result in consistent contract renewals.
- Identify at-risk clients early and implement proactive retention plans well in advance of renewal discussions.
Client Satisfaction
- Earn favorable feedback from owners, boards, and key stakeholders through strong communication, responsiveness, and demonstrated value.
- Foster trusted partnerships that reinforce Troon’s role as a strategic advisor and operator.
Financial Performance
- Deliver budgeted financial results and flow-through targets across the portfolio.
- Proactively communicate and address performance variances before they become concerns for ownership.
Business Growth
- Contribute meaningfully to the acquisition of new management opportunities.
- Help expand Troon’s services and scope of work with existing clients.
General Manager Leadership
- Recruit, develop, and retain high-performing General Managers.
- Maintain succession plans and leadership development pipelines for each property within the portfolio.
Member, Guest, and Associate Experience
- Drive year-over-year improvements in satisfaction, engagement, and retention metrics.
- Create environments where members, guests, and associates have consistently positive experiences.
Operational Standards
- Ensure Troon standards are consistently executed across all properties.
- Address identified gaps with clear action plans and timely follow-through.
Your First Year
First 90 Days: Learn and Assess
- Build relationships with every General Manager, client representative, board chair, and key stakeholder.
- Visit each property to gain firsthand insight into operations, culture, and client expectations.
- Review property financial performance, operating agreements, and key business metrics.
- Deliver a candid assessment of each property, including financial health, client relationship strength, operational opportunities, and leadership readiness.
By Six Months: Develop and Execute the Plan
- Establish a written strategic client plan and General Manager development plan for every property in the portfolio.
- Lead the annual budgeting process and present recommendations to clients and stakeholders.
- Identify and actively manage retention risks, with action plans in place for all priority accounts.
- Align General Managers around clear expectations, performance objectives, and accountability measures.
By Twelve Months: Deliver Results
- Secure key client renewals and strengthen long-term client partnerships.
- Achieve agreed-upon financial and operational goals across the portfolio.
- Build a stronger leadership bench through succession planning and talent development.
- Advance meaningful business growth initiatives, whether through new management opportunities, expanded services, or enhanced property performance.
- Create a culture of accountability where every General Manager understands expectations, performance standards, and their path to success.
Education/Experience:
- Bachelor’s degree in business administration, hospitality or a related field, or equivalent experience.
- 10 or more years of progressive hospitality or club management, including 5 or more as a General Manager or equivalent senior leader of a multi-department property.
- Direct experience leading General Managers or senior managers across more than one property.
- Proven ownership of budgets and P&L results, and fluency with balance sheets and cash flow.
- A record of building and keeping relationships with owners, boards or committees, including difficult ones.
- Capital project experience.
- Clear written and spoken communication, and proficiency in Microsoft 365.
- Willingness to travel extensively and keep flexible hours.
Preferred:
- Multi-property operator experience across private, resort and daily-fee properties.
- Experience with member-owned clubs and board of governance.
- Capital project experience funding, messaging and execution.
- Involvement in new business: diligence, proposals, presentations, or onboarding.
- CCM, PGA or similar professional credentials.
Physical Demands/Travel:
- Extensive travel to properties and client meetings, with evening and weekend commitments.
- Walking properties and courses, including uneven terrain and outdoor weather.
- Reasonable accommodation is available for qualified individuals.
This description covers primary responsibilities and is not exhaustive; duties may change with business needs
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.
