Retail Operations Manager

Black Desert Resort, located in Ivins, UT, is pleased to announce an excellent career opportunity for a Retail Operations Manager. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Compensation $80,000 – $85,000 BOE

General Purpose

Leads and develops the retail team at Black Desert Resort's golf shop, setting the standard for product knowledge, guest service, and sales performance. Partners with the Vice President of Retail and General Manager on day-to-day retail operations, merchandising execution, and inventory controls, ensuring merchandising priorities follow the established merchandise plan and the standards of the facility, to drive revenue and margin goals for the property.

Essential Duties

Team Leadership and Training

• Leads, develops, and supervises department retail associates, setting the standard for performance, product knowledge, and guest service.
• Interviews, hires, trains, and supervises associates in accordance with Reef Capital Partners and Black Desert Resort policies and guidelines.
• Plans, assigns, and directs work; evaluates performance; rewards and disciplines associates; addresses performance issues; and resolves associate and guest complaints.
• Ensures effective orientation for each new associate and develops ongoing training programs covering product knowledge, service standards, and sales technique.
• Trains staff on product knowledge, including features, fit, and care of key categories and seasonal assortments, and on guest service standards to ensure a consistent, high-quality member and guest experience.
• Drives team performance toward sales, service, and revenue goals, and partners with property leadership on associate records and department administration.

Inventory Management

• Maintains effective stock levels in designated items and categories and ensures stock presentations are appropriate for all seasons.
• Oversees the receiving, pricing, and organization of orders, ensuring all proper processes are followed for the IMS - YellowDog, and monitors inventory levels.
• Ensures proper procedures are followed for all special orders and group orders, as well as any order with Retail Partners for operational departments.
• Manages physical inventory across the golf shop and stock rooms, including cycle counts, monthly and annual physical inventory, reconciliation of variances, shrink prevention, and reorder planning in line with the merchandise plan.
• Ensures the retail shop, retail office, and stock rooms are kept neat and organized so that items are easy to locate.
• Ensures replacement and return policies are adhered to, including processing and tracking of retail transfers and RAs.

Vendor Management and Invoicing

• Follows up on past due orders and ensures canceled orders are communicated in a timely manner.
• Manages vendor invoicing, including matching invoices to purchase orders and receiving records in YellowDog, resolving discrepancies, coding invoices accurately, and submitting them to accounting for approval and payment within established deadlines.

Sales, Visual Merchandising and Guest Experience

• Sets and upholds guest service standards across the retail team to ensure a superior member and guest experience.
• Sells and maintains golf shop merchandise and drives retail sales and revenue through guest engagement.
• Supports, organizes, and executes displays and events to maximize revenue, profit, and guest experience.
• Coordinates markdowns, transfers, and special promotions for the retail shop with the General Manager and Vice President of Retail, and ensures available discounts are utilized.
• Responds to and resolves guest comments and concerns related to retail operations.
• Presents merchandise in attractive displays that adhere to established visual merchandise standards.

Forecasting and Financial Performance

• Compiles and monitors daily sales forecasting reports.
• Monitors business volume forecasts and plans accordingly for manpower, productivity, costs and expenses.

Merchandising Strategy and Planning

• Partners with the Vice President of Retail and General Manager on retail strategy, including product assortment and inventory controls, and on day-to-day execution of retail strategy and merchandise standards for the facility.
• Ensures merchandise priorities and tactics follow the established merchandise plan and the standards of the facility.
• Monitors sales trends throughout the season and recommends adjustments to the Vice President of Retail.
• Identifies and initiates changes to improve retail operations and performance.

General Expectations

• Maintains regular and reliable attendance.

Education and Experience

Bachelor's degree in a related field and 1–2 years of related experience and/or training, or an equivalent combination of education and experience.

Physical Demands

Regularly stands, walks, reaches with hands and arms, talks or hears. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Frequently uses hands. Frequently lifts up to 25 pounds. Regularly lifts up to 50 pounds.