PGA Head Golf Professional

The RainDance National Golf Course - PGA Head Golf Professional reports directly to the Director of Golf, who oversees the performance of all golf operations and services for TWVC Hospitality. The Head Golf Professional promotes the game of golf through operational structure and programming that provides first-class experiences for members and guests. This position builds and supervises the golf operations team, works well with all departments, and acts as an ambassador for the Club and TWVC Hospitality. As a highly visible team player who exceeds member expectations, the Head Golf Professional plays a key role in customer relations that attracts new players and retains existing ones. This position provides professional instruction, including private lessons, group lessons, and clinics; assists with marketing new and existing player development programs to the facility's customers and the community; manages merchandising sales and custom orders; runs leagues, tournaments, and clinics; and assists in daily golf shop operations when necessary. The Head Golf Professional directs, implements, and maintains a service and management philosophy that serves as a guide to staff.

Essential Job Functions:

Golf Operations

• Develop, promote, and direct all golf activities, including daily operations and staff management.
• Manage the tee sheet and proper charging to customers and members, and the collection of fees from guests, including greens fees, cart fees, merchandise, tracking of rounds played, and other services.
• Provide a vision, plan, and execution for all member events and tournaments.
• Oversee the management and organization of all in-house golf leagues.
• Manage outside golf events, ensuring day-of tournament execution is efficient, professional, and provides a great experience.
• Develop and manage new golf membership tours and the orientation program; serve as the expert on the membership application process and facilitate inputting membership data.
• Coordinate with the course Superintendent on maintenance issues and golf course setup that affect playability.
• Perform opening and closing duties for the building.

Instruction & Programs

• Provide competent golf instruction and supervise teaching staff; provide age- and skill-appropriate golf lessons to members and their guests.
• Develop, establish, and lead lesson programs, junior clinics, and PGA junior golf programs. Golf Shop & Merchandising
• Oversee all aspects of the golf shop, including staff, merchandising, inventory review and controls, and maintaining a clean and friendly atmosphere.
• Present a diverse and desirable array of golf equipment, apparel, and accessories in line with customer demand.
• Maintain an appropriate mix and level of regular stock and seasonal products for the season and level of traffic, within budgetary guidelines, while maintaining the cost of goods sold percentage.
• Purchase supplies, fixtures, staff uniforms, and fitting systems to provide a conducive sales environment and promote merchandise sales.
• Maintain product documentation from purchase to sale, including purchase orders, receiving records, invoice validations and payments, inventory records, and special-order records.
• Conduct quarterly merchandise inventory, maintaining a variance of less than 1%.
• Maintain an attractive and orderly appearance in and around the golf shop, and monitor and maintain the cleanliness of the facility. Staff Management
• Recruit, hire, and train Golf Shop team members.
• Schedule inside and outside golf operations staff.
• Review and approve timecards, Paid Time Off (PTO) requests, and pay period payroll for golf operations staff.
• Train associates on standards of service in all components, and ensure all associates maintain service levels in all facets of the golf club.
• Anticipate the needs of the department and order the products needed to help associates perform their duties efficiently and effectively.
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees. General
• Provide outstanding customer service and hospitality to all customers and members, and maintain a service- and customer-focused attitude.
• Work effectively with all departments of TWVC Hospitality, and possess and communicate extensive knowledge of the amenities, classes, features, and offerings of all areas of TWVC Hospitality.
• Maintain complete knowledge of and comply with all departmental policies, services, procedures, and standards.
• Attend conferences, workshops, meetings, and trade shows to stay current on marketing and business trends.
• Complete and submit necessary paperwork, and assist with projects and other reasonably requested duties.
• Other duties as assigned

Job Requirements:

• Class A-1 PGA member in good standing required.
• Three to five years of experience as a Head Professional or First Assistant at a high-end facility.
• Fundamental knowledge of the game of golf, the rules of golf, golf facility operations, and tournaments.
• Competent player capable of playing with members and guests and representing the Club in PGA section events.
• Skilled instructor with a record of success building a comprehensive teaching program.
• Ability to create, maintain, and report results for all tournaments and leagues using Golf Genius.
• Ability to develop and manage budgets, making corrective adjustments as necessary.
• Proficiency with the Microsoft Office suite and POS (NorthStar) reports to define and track KPIs.
• Knowledge of the activities and amenities of the Club, and ability to work closely with other departments.
• Self-motivated, with the desire to promote and market.
• Ability to receive direction and act upon it, and the technical ability and knowledge to give direction to staff.

Work Environment:

• Ability to work weekends, holidays, mornings, and evenings as business dictates. Expected Pay Range: $70,000–$85,000/year Shift type: Full-Time; weekends, holidays, mornings, and evenings as business dictates

Benefits:

This position is eligible for company benefits, including Paid Time Off (PTO), medical, dental, and vision insurance, Short-Term Disability (STD), and a company-sponsored matching 401(k).