Event Operations Manager

Event Operations Manager

JOB OVERVIEW

The Event Operations Manager leads the Event Operations function and is responsible for turning the event plans set by the Executive Director of Events into accurate, efficient, and safe execution. This position owns operational planning, staffing, labor, equipment, and inventory across all events. The Event Operations Manager supervises and develops the Event Operations team, builds staffing plans and schedules, sets operational standards, and serves as the primary operational lead on event days and during large-scale events. This position acts as the operational point of contact in the Executive Director of Events' absence.

Essential Job Functions:

• Review BEOs, event layouts, timelines, and setup requirements from the Executive Director of Events and translate them into operational plans and staff assignments.
• Schedule and assign Event Operations staff based on event needs, and ensure they have the information, equipment, and direction needed to execute.
• Supervise, train, coach, and evaluate Event Operations staff, and oversee hiring, onboarding, and development of the Event Operations team.
• Build Event Operations staffing plans and schedules for approval by the Executive Director of Events, manage labor to budget, and provide the Executive Director of Events with visibility into staffing, hours, and labor costs.
• Serve as the primary operational lead on event days, including high-profile, complex, or overlapping events.
• Oversee and help with setup and breakdown of tables, chairs, linens, equipment, signage, staging, and other venue requirements.
• Develop, document, and enforce SOPs, setup standards, checklists, and safety practices for Event Operations.
• Ensure the venue is clean, organized, safe, and event-ready prior to guest arrival, and that setups, breakdowns, and venue resets meet company standards for accuracy, cleanliness, safety, and timeliness.
• Uphold appearance, attire, and hygiene standards for the Event Operations team.
• Oversee the inventory of event equipment and supplies, including tables, chairs, linens, staging, and other operational assets, and conduct regular audits.
• Plan equipment maintenance, repair, storage, and replacement, and recommend purchases and capital needs to the Executive Director of Events.
• Lead operational projects and initiatives, including equipment, inventory, and process improvement projects, as assigned by the Executive Director of Events.
• Coordinate with Food & Beverage, Facilities, Maintenance, and other departments on schedules, resources, and event needs.
• Assist the Executive Director of Events with operational planning for large-scale events (e.g., Hoedown Hill Music Festival, Roar of the Rockies), including setup plans, staffing, equipment, and on-site operations.
• Resolve operational issues and communicate significant concerns, changes, or incidents to the Executive Director of Events.
• Represent the company in a professional, courteous, and helpful manner when interacting with clients, guests, and vendors.
• Provide regular reporting and feedback to the Executive Director of Events on operational performance, staffing, equipment, inventory, and opportunities for improvement.
• Other duties as assigned

Job Requirements:

• Four or more years of experience in venue operations, event operations, hospitality, or a related field required.
• Two or more years of supervisory or management experience required.
• Experience with staffing, scheduling, and managing labor to budget.
• Experience with large-scale events, festivals, or concerts preferred.
• Strong organizational, planning, and time-management skills.
• Excellent attention to detail.
• Strong leadership, communication, and problem-solving skills.
• Ability to read, follow, and plan from BEOs, floor plans, and event layouts.
• Ability to develop and train staff and hold teams accountable to standards.
• Proficiency with scheduling, inventory, and office software.
• Dependable, accountable, and hands-on.

Work Environment:

• Ability to work evenings, weekends, holidays, and extended hours based on the event schedule.
• Ability to lift and move event equipment and supplies.

Expected Pay Range: $58,000.00 - $65,000.00 Shift type: Varies by week/event; includes weekdays, weekends, and holidays as needed

Benefits:

This position is eligible for company benefits, including Paid Time Off (PTO), medical, dental, and vision insurance, and Short-Term Disability (STD).