IT Desktop/ Service Desk Technician

Brief Job Description: Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills. This position will be involved in the following activities:

Brief Job Description:

Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities:

1. Primary purpose will be Service Desk support in conjunction with a large effort to retrofit individual workspaces with conferencing capabilities. We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment. We support all operational aspects of end user technology (including applications), as well as several infrastructure components.
2. Laptop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional.
3. Other desktop / service-side support needs as they arise.

Qualifications and experience desired:

• Experience working in a Service Desk environment to address and resolve end user software and hardware issues.

• Experience building out (imaging) and deploying laptops.

• Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment.

Projects and functions to be performed:

Senior level desktop / Service Desk technician assignments as described above.

Location: Everett

Duration: 2 to 3 months(potentially longer)

Rate: $28 per hour