Webstore Specialist

JOB REQUIREMENTS: Job details Pay \$18 - \$19 an hour Job type Full-time Full job description: Company Overview: Join our dedicated team and help enhance the e-commerce experience for our clients! We are committed to providing exceptional webstore solutions and outstanding customer service. Position Overview: As an Entry Level Webstore Specialist, you will be the primary point of contact for clients, ensuring their webstore needs are met with professionalism and care. Your focus will be on delivering excellent customer support, training clients on webstore management, and continuously improving their experience. Key Responsibilities: Build relationships with clients by understanding their webstore needs and providing tailored assistance. Add/Remove items from webstores, update pricing and build out existing platforms. Offer prompt and effective technical assistance, troubleshooting issues, and guiding clients through webstore functionalities. Conduct training sessions to empower clients in managing their webstores effectively. Regularly check webstore performance metrics and communicate insights and recommendations to clients. Gather client feedback to identify areas for improvement and enhance service delivery. Qualifications: Strong communication skills and a desire to support clients. Extensive experience and comfort level in Google Sheets and Excel. Basic knowledge of webstore platforms is a plus, but not required. Eagerness to learn and grow in a customer service-oriented role. Performance Metrics: Client satisfaction scores and feedback related to support and training. Timeliness and effectiveness in resolving client issues. Training and Development: Participate in ongoing training to enhance customer service skills and learn about e-commerce trends. Why Join Us? Be part of a supportive team that prioritizes client success and professional growth. Make a meaningful impact on our clients\' businesses by enhancing their e-commerce capabilities. Application Process: If you are passionate about customer service and eager to contribute to client success, we encourage you to apply! Please submit your resume and cover letter highlighting your relevant experience. Triple Crown Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Benefits: 401(k) Dental insurance Employee discount Health insurance Paid parental leave Paid time off Parental leave Referral program Vision insurance Experience: Microsoft Excel: 1 year (Preferred) Ability to Commute: Mukwonago, WI 53149 (Required) Ability to Relocate: Mukwonago, WI 53149: Relocate before starting work (Preferred) Work Location: In person Perform or direct Web site updates. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications: Strong communication skills and a desire to support clients. Extensive experience and comfort level in Google Sheets and Excel. Basic knowledge of webstore platforms is a plus, but not required. Eagerness to learn and grow in a customer service-oriented role. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.indeed.com/cmp/Triple-Crown-Products/jobs