Community Support Team Director

Community Support Team (CST) Director

POSITION OVERVIEW

Under the direction and supervision of the Clinical Director, the Community Support Team (CST) Director is responsible for the overall leadership, administration, supervision, and oversight of Trinity Services' Community Support Team.

The CST currently supports individuals participating in a permanent supportive housing program that integrates a comprehensive range of on-site and community-based services for individuals living with mental illness and other disabilities. The program is designed to promote mental health recovery, housing stability, independence, and meaningful community integration.

The CST provides a range of person-centered clinical and supportive services, including case management, individual and group therapy, coping skills and independent living skills development, referral and linkage to community resources, medication education and coordination, benefits counseling, community integration, and the development and strengthening of natural and community-based support systems.

The CST Director provides clinical and administrative leadership to ensure the delivery of high-quality, person-centered services while maintaining compliance with applicable agency, funding, and regulatory requirements.

REPORTS TO

Clinical Director

NETWORK OR DEPARTMENT

Network 4

SALARY RANGE

$55,000–$59,000, depending on degree and licensure. Eligible for quarterly bonuses of up to $2,000.

ESSENTIAL FUNCTIONS

Program Leadership and Clinical Oversight

• Provide overall leadership, management, and oversight of all CST operations, including program planning, coordination, implementation, and evaluation.
• Ensure the delivery of high-quality, person-centered clinical and supportive services that address each individual's identified needs, preferences, goals, and desired outcomes.
• Develop and maintain relationships with community-based agencies, healthcare providers, and other resources to expand access to services and supports for individuals served.
• Oversee resident recruitment, intake, and admission processes, ensuring the timely collection and review of required clinical documentation.
• Complete or oversee mental health assessments, diagnostic evaluations, and individualized treatment planning.
• Develop, implement, monitor, and revise individual treatment plans and goals in response to changing mental health, housing, educational, vocational, and community support needs.
• Complete required clinical assessments and tools, including IATP, LOCUS, DLA, and other applicable assessments.
• Provide individual therapy and counseling services as needed.
• Provide crisis intervention, support, and coordination when individuals experience behavioral health or other significant challenges.
• Support individuals in accessing and maintaining public benefits, healthcare services, and other community resources.
• Coordinate with medical and psychiatric providers and assist individuals in navigating appointments and following through with recommended care.
• Promote recovery, independence, and community integration by supporting the development of daily living skills, including cooking, nutrition, housekeeping, laundry, and other independent living activities.

Staff Supervision and Development

• Provide direct supervision, leadership, and support to CST staff, including recruitment, hiring, performance evaluations, and ongoing professional development.
• Establish clear staff expectations and delegate responsibilities to counselors and other team members.
• Provide guidance and support in the planning, development, and facilitation of individual and group programming.
• Evaluate program effectiveness and make recommendations for restructuring or improving services and groups as needed.
• Provide staff coverage and direct service support when necessary to maintain program operations.
• Communicate agency policies, procedures, announcements, and operational changes through regular staff meetings and other appropriate channels.
• Promote positive staff relationships, accountability, teamwork, and a supportive work environment.

Documentation, Compliance, and Performance Management

• Review clinical documentation, billing notes, and service delivery data to ensure accuracy, quality, and compliance with Medicaid and other applicable requirements.
• Provide timely feedback and guidance to staff regarding Medicaid mental health documentation and service requirements.
• Ensure the timely completion and submission of Medicaid mental health billing.
• Monitor productivity, service delivery targets, and program performance metrics.
• Analyze program data and make recommendations regarding caseload distribution, staffing, and service delivery to support program effectiveness.
• Ensure that clinical and administrative practices align with agency policies, funding requirements, and applicable regulatory standards.

Housing and Community Coordination

• Collaborate with the Property Manager to promote housing stability and support individuals in maintaining their permanent supportive housing.
• Complete monthly apartment inspections in collaboration with the Property Manager.
• Coordinate services and communicate with community providers, family members, guardians, and other members of each individual's support network, as appropriate.
• Serve as a liaison between the CST, Trinity's main office, and other program locations to promote consistent communication and coordination.
• Professionally represent Trinity Services within the community and maintain positive relationships with funding sources, community partners, and supporting organizations.

Organizational Leadership and Administration

• Work collaboratively with other Trinity Services staff to identify opportunities for program development, system improvements, and enhanced service delivery.
• Anticipate potential operational challenges and communicate concerns, recommendations, and identified problem areas to the Clinical Director.
• Participate in the development and monitoring of the program budget and related financial operations in collaboration with the Clinical Director, Network Director, and other leadership team members.
• Function as an active member of the Trinity leadership team and participate in agency-wide committees, network initiatives, and task groups.
• Attend weekly leadership meetings and collaborate with the Behavioral Health Leadership Team.
• Maintain timely, professional communication with individuals served, families, guardians, employees, visitors, community agencies, and internal and external stakeholders.
• Travel between program locations and throughout the community to meet with individuals in their apartments and attend meetings, including a weekly meeting at the main office in New Lenox, Illinois.
• Perform other duties as assigned.

SKILLS AND ABILITIES

• Knowledge of third-wave contextual behavioral therapy models and their application in community-based mental health services.
• Strong clinical judgment, independent decision-making, and problem-solving abilities.
• Ability to provide effective leadership, supervision, coaching, and professional development to staff.
• Ability to work collaboratively and maintain positive working relationships with employees, individuals served, families, guardians, community partners, and other stakeholders.
• Ability to work effectively with individuals from diverse backgrounds and varying levels of maturity, functioning, and support needs.
• Ability to facilitate collaborative team meetings involving individuals served and members of their Community Support Teams.
• Ability to maintain positive staff relations, promote employee morale, and foster a collaborative team environment.
• Ability to plan, organize, develop, implement, and evaluate programs, goals, objectives, policies, and procedures that support quality services.
• Ability to interpret and communicate agency policies, procedures, regulations, and expectations effectively to staff and other stakeholders.
• Demonstrated ability to identify and incorporate evidence-based practices, new approaches, and innovative strategies into existing programs.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and administrative skills.
• Excellent interpersonal skills, cultural competency, and experience working with diverse populations.
• Strong self-motivation, initiative, flexibility, and accountability.

PHYSICAL DEMANDS

The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of physical functions include:

• Ability to lift more than 40 pounds from floor to waist without assistance.
• Ability to remain in a stationary position, including standing or sitting, for extended periods.
• Ability to operate a motor vehicle.
• Ability to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and other office equipment.
• Ability to perform physical activities that may include driving, balancing, pulling, pushing, standing, climbing, grasping, stooping, crouching, crawling, kneeling, reaching, lifting, and repetitive movements.

CLASSIFICATION

Exempt

DISCLAIMER

The duties and responsibilities outlined in this job description are not intended to be all-inclusive. Responsibilities may change, and additional duties may be assigned at any time, with or without notice. This job description does not constitute a contract of employment.

STATEMENT

Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.