Employment Type:
Full time
Shift:
Day Shift
Description:
Job Title: Patient Access Representative
Employment Type: Full-Time
Shift: Days, 8:30am-5pm with a every 6th week, Saturday rotation.
Location: St. Mary Medical Center
Summary:
The patient access representative performs all outpatient, emergency room and inpatient registration functions, including up- front cash collections and insurance verification. Ensures that patients meet financial requirements, provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service and provides excellent patient focused customer service.
- Verifies insurance benefits and checks for the necessity of pre- certification , authorization and referral.
- Performs medical necessity checks where needed.
- Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required.
- Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.
- Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues.
- Rotates into various areas of Patient Access and may work a variety of shifts including the ER.
Minimum Qualifications:
- Associate degree (Preferred)
- Minimum one (1) year experience ininsurance verificationand medical office/hospital customer service
- Must have Outpatient Registration experience
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
We offer a competitive salary and comprehensive benefits including:
- Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
- Retirement Savings Program
- Paid Time Off
- Tuition Reimbursement
- Free Parking
- And more!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran