Jobs in the United States

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Added 1 min ago
Cycling Specialist - The Bicycle Shop - State College, PA
Specialized Retail East Coast LLC
PA
Cycling Specialist - The Bicycle Shop - State College, PAABOUT SPECIALIZED
Added 6 mins ago
SO
IT Vendor Management – Senior/Specialist
State of Washington
Lacey, WA
- $7,885 to $10,604 USD / month
…agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and…
Added 6 mins ago
SO
Tax Review Officer (TPS 3) (Legal)
State of Washington
Tumwater, WA
- $6,870 to $9,246 USD / month
We are looking for strong writers who enjoy challenging legal puzzles to join us as a Tax Review Officer (Tax Policy Specialist 3). This position will hold hearings to gather facts,…
Added 32 mins ago
Specialist Apparel
DICK'S Sporting Goods, Inc.
United States
…dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we…
Added 32 mins ago
Specialist Footwear
DICK'S Sporting Goods, Inc.
United States
…dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we…
Added 32 mins ago
Specialist Golf
DICK'S Sporting Goods, Inc.
United States
…dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we…
Added 32 mins ago
Specialist On Field Operations
DICK'S Sporting Goods, Inc.
United States
…dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we…
Added 40 mins ago
H&
Recruitment and Onboarding Specialist
Hammer & NER
Wayzata, MN
- $63,000 to $73,000 USD / year
The Recruitment and Onboarding Specialist performs a wide range of human resources activities requiring a high level of confidentiality. This role’s primary responsibilities include talent…
Added 51 mins ago
HR Generalist, HPE Chippewa Falls
Hewlett Packard Enterprise
Chippewa Falls, WI
Provides a full range of HR support and program implementation activities across multiple businesses, functions, and geographies. Delivers programs and policies developed globally that are…
Added 53 mins ago
NB
SEO, AEO & Content Intern – Spring 2027
Neighbors Bank
Remote, United States
- $20 USD / hour
That's why we're excited to continue our Digital Marketing Internship Program with a specialized opportunity focused on Search Engine Optimization (SEO), Answer Engine Optimization (AEO),…
Added 53 mins ago
NB
Paid Search (PPC) Intern – Spring 2027
Neighbors Bank
Remote, United States
- $20 USD / hour
That's why we're excited to continue our Digital Marketing Internship Program with a specialized opportunity focused on Paid Search and Pay-Per-Click (PPC) advertising. This fully remote…
Added 1 hour ago
Customer Support Services Specialist
TriNet
Atlanta
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Added 1 hour ago
SO
CDA-State Fair Custodian (Custodian I)
State of Colorado
Monte Vista, CO
- $19.35 to $23.22 USD / hour
…economic activity in 2019 and supports nearly 5% of the state's workforce. CDA is proud to be a part of such an important…
Added 1 hour ago
CDA-Pesticide Disposal and Recycling Program Manager (Administrator V)
State of Colorado
Broomfield, CO
…economic activity in 2019 and supports nearly 5% of the state's workforce. CDA is proud to be a part of such an important…
Added 1 hour ago
SO
Contract Compliance Specialist (Greeley)
State of Colorado
Greeley, CO
- $4,955 to $5,698 USD / month
This Contract Compliance Specialist (Administrator III) position is located in CDOT's Region 4 Civil Rights Office in Greeley. The Civil Rights Office determines compliance with Federal…
Added 1 hour ago
Site Manager
MAU
Augusta, GA
Implement and manage an associates engagement program.
Added 1 hour ago
W
Sales Director, Wealth
WTW
Philadelphia, PA · Pittsburgh, PA
- $200,000 to $250,000 USD / year
Represent WTW’s full range of investment capabilities, including OCIO, private equity, alternatives, and specialist fund and portfolio offerings.
Added 1 hour ago
Peer Recovery Coach - Mental Health 153
Main Template
San Bernardino, CA
…organization. We have a career ladder specific to our Peer…
Added 1 hour ago
WH
Registered Dietitian
Waikiki Health
Honolulu, HI
- $79,160.16 to $116,000 USD / year
…our community’s most vulnerable populations. Our clinical and program sites provide holistic care in welcoming, supportive, and nonjudgmental environments. Waikiki Health’s mission is to…
Added 1 hour ago
AVP Data Governance Change Management - NJ
MUFG Bank, Ltd.
Jersey City, NJ
…from a data architect, engineer, platform owner, or domain specialist is…
Added 1 hour ago
Scheduling Specialist
KLAMATH YOUTH DEVELOPMENT CENTER
Klamath Falls, OR
Added 1 hour ago
SO
HUMAN RESOURCES ANALYST C-SPECIALIST
State of Louisiana
Baton Rouge, LA
- $22.1 to $43.37 USD / hour
The Human Resources Analyst C or Specialist will assist with day-to-day HR functions including hiring, onboarding, employee support, and compliance. This position plays a key role in…
Added 1 hour ago
Senior EHS Specialist - Manufacturing Safety
COV Covidien LP
Parker, CO · Boulder, CO · Louisville, CO
…observations, near-miss reporting, corrective actions, and ongoing program effectiveness. The Senior EHS Specialist will work closely with the broader EHS team and manufacturing partners…
Added 1 hour ago
Surgical Onsite Specialist - Raleigh
CVS Covidien Sales LLC
Remote, United States
The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical…
Added 1 hour ago
Senior Clinical Specialist, CRM- South Boston
MDU Medtronic USA Inc
Remote, United States
To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at Medtronic Careers

TriNet

Customer Support Services Specialist

Atlanta, United States

The preferred location for this role is Atlanta, GA, and the salary range for this location is $21.01 to $31.54.

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Job details

Pay: The preferred location for this role is Atlanta, GA, and the salary range for this location is $21.01 to $31.54.
Apply by: May 1, 2027
Experience: Typically 2+ years Customer Service experience required
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Support Services Specialist

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.

What you will do

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

General education, vocational training and/or on-the-job training required

Experience Qualifications

Typically 2+ years Customer Service experience required
Typically 2+ years HR or related payroll and benefits experience preferred

Skills and Abilities

High level of proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Fluency in English, bilingual a plus
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.

Travel Requirements No travel

The preferred location for this role is Atlanta, GA, and the salary range for this location is $21.01 to $31.54. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

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More about this job

Skills

Customer service
Payroll
Salesforce
Customer experience
Microsoft Office
Oracle PeopleSoft
Bilingualism
Confidentiality
Communication skills

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