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US Product Development Engineering Leader
Qnity
Newark, DE
At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and…
Added 1 min ago
TN
Sr Product Marketing Manager (Gracenote Division)
The Nielsen Company
Remote, United States
- $142,920 to $265,320 USD / year
…search, discovery, and navigation systems for the globe's biggest tech, automotive, and media…
Added 2 mins ago
Senior Earnix Developer
Experis USA
Los Angeles, CA
Lead the technical design, development, and implementation of solutions using Earnix at a Tech Lead level.
Added 3 mins ago
Associate Manager, Quality Engineering
Form Energy, Inc
Weirton, WV
…a “Best Invention”, MIT Technology Review as a “Top Climate Tech Company To Watch”, and Fast Company as “One of the Next Big Things In Tech”. We are making rapid progress on our mission of…
Added 5 mins ago
P
Solutions Architect
PotomacWave
Alexandria, VA
- $100,000 to $130,000 USD / year
…experience designing and delivering scalable, secure, and efficient tech-enabled solutions that align business needs with technical capabilities and bridges the gap between complex…
Added 11 mins ago
Engineer I - ST - Partner Technology (Nashville, TN - U.S.)
Starbucks Coffee Company
TN
Contribute to technical design, architecture discussions, code reviews, and the evolution of mobile engineering practices.
Added 11 mins ago
E
Consulting - Tech Cons - SAP - Ext Supply Chain - TM - Senior Manager - Multiple Positions - 1758148
EY
Dallas, TX
- $200,715 USD / year
Must have a Bachelor’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Accounting, Finance, Analytics, Operations, Logistics, Supply Chain, or a…
Added 13 mins ago
Manager, Preclinical Operations & Program Coordination
HISTOSONICS INC
United States
…perspective on the projects under discussion. Help connect study design, indication rationale, and clinical relevance for non-clinical stakeholders, ensuring decisions are grounded in the…
Added 15 mins ago
Software Engineer II, Backend
Toast
Remote, United States
We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we…
Added 16 mins ago
SA
Verification and Validation Engineer (R5430)
Shield AI
Dallas, TX
- $95,000 to $200,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 18 mins ago
Data Scientist, Data Platform
Noetik
San Francisco, CA
Design data models and schemas: Build metadata schemas, data models, and programmatic interfaces that make complex scientific datasets easy to understand, query, version, and use.
Added 23 mins ago
Senior Structural Stress Analysis Engineer
Axiom Space
United States
…loads, and ensuring compliance with NASA and industry structural design requirements. The engineer will work closely with design, loads, materials, and test engineering teams to support…
Added 23 mins ago
Senior Structural Stress Analysis Engineer
Axiom Space
United States
…loads, and ensuring compliance with NASA and industry structural design requirements. The engineer will work closely with design, loads, materials, and test engineering teams to support…
Added 23 mins ago
UG
Senior Software Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Sr Software Engineer leads architecture and design decisions, establishes engineering best practices, mentors other engineers, and drives continuous improvement across applications and…
Added 24 mins ago
Mechanical Engineering Co-Op
REGENT
North Kingstown, RI
…work: carrying Squire, our production Seaglider, through a full design and release cycle, while simultaneously shaping Viceroy from early concept into preliminary design. As a Mechanical…
Added 26 mins ago
Sr Product Manager - DTC
Pattern
Lehi, UT
Ability to influence without authority and align engineering, design, operations, and executive stakeholders around a shared direction.
Added 27 mins ago
MA
Full Stack Developer
Magellan AI
New York, NY
- $100,000 to $140,000 USD / year
Writing the design down before the code: specs, architecture decision records, and product documentation for our operations team. Precise writing is a core engineering skill here, because…
Added 27 mins ago
Sr Mechanical Engineer I - Advanced Development
Starkey
Eden Prairie, MN
This position is responsible for innovative concept design of hearing aids, hearing aid components and features, and hearing aid accessories. The position also requires mechanical design…
Added 36 mins ago
SG
Operation research engineer
Syngenta Group
Malta, IL
- $106,000 to $197,600 USD / year
…the ever-growing demand for food and fuel. We’re a global Ag Tech powerhouse, headquartered in the United States, with passionate, local experts collaborating with farmers to deliver…
Added 37 mins ago
Senior Presales Systems Engineer - HPE Networking
Hewlett Packard Enterprise
San Diego, CA
Provide product feedback and field insight to engineering and product management teams.
Added 37 mins ago
Hardware Engineering Intern
Hewlett Packard Enterprise
Westford, MA
Currently pursuing a Bachelor's degree in Electrical Engineering or Computer Engineering.
Added 37 mins ago
Global Workplace Internship Program
Hewlett Packard Enterprise
Spring, TX
Sound like you? Apply today and join one of the most impactful tech companies in the world.
Added 37 mins ago
Machine Learning Post Doctoral Research Scientist
Hewlett Packard Enterprise
Milpitas, CA
…uncertainty quantification, and diffusion-model approaches for design and…
Added 37 mins ago
Technical Program Manager - Software Engineering
Hewlett Packard Enterprise
Ft. Collins, CO · Spring, TX · Bloomington, MN
Experience engaging with architecture, design, development, and troubleshooting activities in a software engineering environment.
Added 37 mins ago
Presales Consultants
Hewlett Packard Enterprise
Sunnyvale, CA
Support pre-sales technical engagements, including solution design, architecture, and positioning of networking and security solutions.

Trimble Inc.

Technical Customer Support Professional

Westminster, CO, United States

$74,000 to $101,800 USD / year

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Job details

Pay: $74,000 to $101,800 USD / year
Experience: 3+ years of proven experience navigating advanced technical support environments or software workflows
Posting language: English
Posted: Nov 3, 2026

Original job description

Elevate the Creator Experience as Our Next Platform / Sketch Up Tier 3 Technical Support Analyst!

Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment.

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great:

In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.

Key Exciting Responsibilities:

Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds

Essential Skills & Experience:

3+ years of proven experience navigating advanced technical support environments or software workflows
Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience

Bonus Points For:

Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal
Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server
Lightweight programming knowledge or scripting experience in modern development languages

Logistics:

Location: UK - Leeds, London or UK - Remote Travel Requirement: 10%

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem ." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support Analyst, Tier 3 Support, SketchUp, 3D Modeling Software, Jira, Root Cause Analysis, Bug Tracking, Customer Experience, Software Troubleshooting, Denver Tech Jobs Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Hiring Range $74,000.00-$101,800.00 Pay Rate Type Salary Bonus Eligible Yes Commission Eligible No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance Governance Documents. Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Candidate Privacy Notices by Country Interactive US map containing lists of federal and state-specific labor law posters. If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com. It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability. Apply at: https://ipc.us/t/0C0DD235216146C8.

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