TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com
Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k + Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program
POSITION SUMMARY:
- The Customer & Sales Support Specialist reports to the Divisional Vice President, Sales
- Located in Irvine, CA
- Full-Time
- In Office/Hybrid/
The Sales Support Specialist is responsible for providing operational, administrative, and project coordination support to outside Sales Executives selling commercial kitchen equipment, design-build projects, and facility renovations. This role serves as the primary internal partner to the sales team, ensuring opportunities move efficiently from prospect through quotation, order execution, and project closeout.
The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple projects simultaneously while working across sales, estimating, design, procurement, project management, and operations.
Key Responsibilities
Sales & Opportunity Support
- Support multiple outside Sales Executives throughout the sales process.
- Prepare customer proposals, quotations, bid packages, and provide customer follow up.
- Must be proficient in AQ, Excel, Smartsheets and have a strong ability to multi-task.
- Ability to work cross-functionally with TMOC departments and be highly responsive to internal and external/customer inquiries.
- Track proposal status and assist with follow-up activities, both internally and externally.
Quotation & Order Management
- Assemble equipment quotations using manufacturer pricing and rep group quotes.
- Coordinate with estimating and design teams to ensure proposal accuracy.
- Verify specifications, pricing, lead times, freight, and delivery requirements.
- Monitor order status and communicate updates to customers and Sales Executives.
Project Coordination
- Assist in coordinating projects from award through completion.
- Track project milestones and key deliverables.
- Coordinate documentation between sales, project management, procurement and installation
- Ensure project files remain organized and complete.
Customer Service
- Serve as the primary internal contact for customer requests.
- Respond to inquiries regarding quotations, orders, deliveries, and project status.
- Coordinate resolution of order discrepancies and documentation issues.
- Maintain professional communication with customers, manufacturers, consultants, and subcontractors.
Administrative Support
- Coordinate manufacturer documentation and product literature.
- Organize project files and electronic records.
- Support contract documentation and project closeout packages.
- Assist with trade shows and customer events as needed.
Qualifications
- Bachelor's degree preferred with a minimum of 2–5 years of sales support, inside sales, project coordination, or customer service experience.
- Experience within commercial foodservice equipment, construction or project related industries
- Strong proficiency in Microsoft Office, particularly Excel.
- Experience with CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or similar.
- Experience with ERP systems preferred.
Required Skills
- Familiarity with and ideally previous experience working with Auto Quotes and Lawson
- Exceptional organizational skills and strong written and verbal communication
- High attention to detail with ability to manage multiple priorities simultaneously
- Strong customer service orientation
- Time management and follow-through
- Ability to work independently in a fast-paced environment
QUALIFICATIONS & EXPERIENCE:
- High School Diploma or GED and, or equivalent military or practical experience.
- 1 – 2 years of customer service experience.
- Ideal candidate may have experience in bookkeeping and with Auto Quotes ERP.
- Experience in hospitality or food service with knowledge of supplies.
- Prior work experience in sales, call center, or telephone support.
- Experience in a distribution environment is a plus.
- Ability to successfully pass a background check post offer acceptance.
Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.
In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.
Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com.