Parkside OB-GYN - PT Patient Experience Host & Live Answer Representative

Job Title: ​Patient Experience Host & Live Answer Representative

Weekly Hours: ​20-29 Hours

Supervised by: ​Patient Access Coordinator

Position Overview:

​​The Part-Time Patient Experience Host & Live Answer Representative is a flexible team member who supports both the Live Answer Team and Patient Experience Host (PEH) Team based on the needs of the organization. The team member may be scheduled as a Live Answer Representative or Patient Experience Host based on daily practice needs, staffing, call and patient volume, and team coverage. The ideal candidate is flexible, dependable, relational, and comfortable providing excellent service by phone and in person​.

Responsibilities:

• Provide exceptional, over-the-top customer service to patients and families both in person and over the phone.

• Serve as a Live Answer Representative when assigned to Live Answer, answering incoming calls, assisting with scheduling and patient questions, and supporting overall call volume and queue needs.

• Serve as a Patient Experience Host when assigned to the front desk, welcoming families, facilitating check-in and check-out, managing the waiting room atmosphere, and supporting patient flow.

• Collect and verify patient demographic and insurance information, handle paperwork and payments, and schedule future appointments as needed.

• Maintain a clean, organized, and welcoming front desk, waiting room, and work environment.

• Communicate clearly and proactively with clinical, administrative, Live Answer, and Patient Experience team members.

• Participate in team development meetings, trainings, and organizational initiatives.

• Promote a positive, authentic, transparent, and team-oriented work environment while consistently representing our core values.

• Perform other duties and responsibilities as assigned.

Required Education & Certifications:

• ​​Customer service experience preferred​

• Minimum education requirements: High School Diploma or GED.

• Comfortable with computer skills and typing.

• Strong relational and hosting traits

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Physical Demands:

Continuously requires ​sitting​, ​typing​, ​verbal communication​, ​standing.

Frequently requires ​bending​, ​reaching above the shoulder​, ​reaching outward​, ​lifting items weighing up to 20 pounds​, ​pushing/pulling items weighing up to 50 pounds​, ​squatting/kneeling​.

Infrequently requires ​climbing​, ​crawling.

Work Environment:

Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

Tribe513 is an Equal Opportunity Employer.