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Triangle

Program Coordinator (S)

Salem, MA, United States

Up to $54,202.72 USD / year

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Job details

Pay: Up to $54,202.72 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Position: Human Services Program Coordinator

Reports to: Human Services Site Manager

Hours: Full-time/Salaried, M-F, 8am-4:30pm

Location: Salem Day Services

Triangle's Expectation of Employee:

Adheres to Triangle Policy and Procedures
Acts as a role model within and outside Triangle Performs duties as workload necessitates
Maintains a positive and respectful attitude
Communicates regularly with supervisor about Department issues
Demonstrates flexible and efficient time management and ability to prioritize workload
Consistently reports to work on time prepared to perform duties of position
Meets Department productivity standards

Essential Duties and Responsibilities:

Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models
Assists with the training and orientation of new staff for software systems, programming components, and program related logistics
Coaches staff to provide individualized support and problem solving for participants and their families
Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary
Ensures and maintains proper staff to participant ratios; provides direct care as needed
Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)
Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services
Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings
Coaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.
Maintains and builds professional relationships with companies with supported employment sites
Stays abreast on current utilization of employment contracts and adjusts weekly schedules as needed
Carts out appropriate units via Penelope on a daily basis, and adds service notes
Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community
Assists with the development of new and engaging curriculum to meet program goals
Transports individuals to and from community activities/employment sites
Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)
Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety
Collaborates with staff and Site Manager to ensure quality service delivery
Provides regular checks-ins with staff and program participants to ensure services relate to individual's goals, needs, desires & interests
Ensures 50% of programming occurs in the community
Positively represents Triangle to customers, family members, and community organizations
Other duties as assigned

Primary Case Management Responsibilities:

Manages caseload of DDS, MRC, and private pay clients
Consults with Site Manager and staff to ensure consistent case management practices are followed
Collaborates with Site Manager and staff to write and submit appropriate ISP goals and to accurately track progress/identify challenges
Participates in ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team as needed
Ensures 98% of ISP documents are submitted on-time and 80% of ISP goals are met
Monitors participant attendance and proper billing of services in Penelope database daily
Participates in agency wide committees and initiatives as assigned
Attends monthly case management meetings as requested
Takes direction from Site Manager to collect accurate data as needed for ISP's, behavior plans, monthly progress notes, etc.; trains staff as appropriate
Checks and ensures completion of ISP, behavior, and other data; follows up as appropriate
Serves as backup quality check for monthly billing, client payroll, and other appropriate information
Other duties as assigned

Other Responsibilities:

Meets monthly with Site Manager for supervision
Participates in biweekly team meetings
Participates in identified training and professional development opportunities
Assists or prepares documentation for Human Rights Committee review as needed
Knows and adheres to all safety policies and emergency procedures
Assists with or leads intake process for new participants and completes all required consents/assessments in Penelope database
Completes monthly progress notes and responds to alerts in the Penelope database
Prepares and submits Incident Reports and ISP documentation via HCSIS as needed, and notifies Site Manager and other appropriate parties
Proactively communicates with families and funding sources
Reports progress and issues to Site Manager on a regular basis
Guides staff through accidents related to toileting, physical or medical needs as needed
Participates in 1:1 meeting with individuals on caseload as needed
Acts as a liaison to residential staff, families, therapists, and funding agencies to ensure continuity of supports
Participates in APLT meetings and Safety Committee; updates team as necessary
Other duties as assigned

Qualifications

High school diploma or equivalent
Bachelor's Degree in related field preferred; may substitute with combination of prior experience/credentials
Direct care experience required
One to two years in a supervisory role and/or case management preferred
Willingness to cold call companies/businesses/organizations to create volunteer and employment opportunities
Massachusetts Driver's License and clean driving record

Language Skills

Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from regulatory agencies, or family members.

Americans with Disability Specifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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More about this job

Skills

Site Manager
Time management
Logistics
Problem solving
Case management
Quality assurance procedures
Payroll
Documentation

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