Associate Director of Day Services

Position: Associate Director – Day Services

Reports to: Director of Transition & Community Services

Classification: Salaried full-time/40 hrs.

Location: Malden, Salem and Randolph Day Services (Travel required to various program sites MN, North-South Shore)

Triangle's Expectation of Employee:

• Adheres to Triangle Policy and Procedures
• Acts as a role model within and outside Triangle Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about Department issues
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Meets Department productivity standards

Primary Responsibilities:

• Provide transition-aged youth and adults receiving services with the support, challenge, and opportunities needed to secure employment and access their communities.
• Train staff to support individuals in accessing their communities for community engagement and career development, and establish this as a programmatic expectation to ensure Triangle's mission and goals are met.
• Oversee existing transportation contracts and establish new contracts as needed; identify transportation routes, coordinate with families once routes are identified, and collaborate with DDS to modify contracts related to transportation services.
• Directly oversees transportation drivers across multiple program locations, ensuring safe, efficient, and reliable transportation services.
• Provides transportation coverage and assists with scheduled routes as needed to maintain daily operations.
• Oversee fleet management in coordination with the Facilities Department.
• Collaborate with the Contract Department, relevant program sites, and/or individuals' support teams to obtain the data and receipts needed to submit reimbursement check requests for individuals' specific transportation expenses.
• Conducts regular staff supervision, provides ongoing guidance and feedback, and ensures compliance with organizational policies, procedures, and transportation safety standards.
• Collaborate with various program sites to provide coverage during extended management absences and fill operational gaps as needed.
• Complete monthly Service Delivery Report accurately and on time to meet internal and external billing deadlines, while ensuring utilization remains in good standing across the department.
• Work in accordance with internal and external procedures to ensure contractual documentation is completed accurately and on time; cross-reference distributed reports for accuracy and consistency, and ensure contract changes reflect quality assurance requirements.
• In conjunction with Human Resources, support staff development and workforce management by coordinating required and elective trainings, implementing personal development and performance improvement plans or disciplinary procedures, and participating in the hiring process for open positions.
• Ensure all reportable incidents are submitted to the appropriate agencies and accountable for necessary programmatic responses to these incidents
• Communicate clearly to individuals served by program, parents and guardian and state and school funders
• Partner with the clinical team to ensure Positive Behavior Supports (PBS) are implemented effectively and promote successful outcomes for individuals.
• In collaboration with the Compliance and Integrity department, ensure the various OQE indicators are properly met in order to achieve high scores on the OQE audit, with a goal of auditing sites on a monthly basis.
• In conjunction with Site Managers, ensure all Virtual Gateway timelines are met.
• Meet monthly with supervisor and quarterly with direct reports to review progress, priorities, and performance.
• Other duties as assigned

Qualifications

• 3-5 years in a management/supervisory level experience required
• 3-5 years working with ID/DD population required
• 1-3 years working in a setting with both adults and/or transition aged youth in either a DDS funded agency or educational setting

Language Skills

• Ability to verbally communicate, read, analyze, interpret, and write documents.
• Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members.

Americans with Disability Specifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.