IT Business Analyst (On-Site)

Triangle Insurance is now hiring: IT Business Analyst--New On-Site Position (Enid, OK)

Immerse yourself in a highly respected organization cemented by a dynamic culture rich with ingenuity and integrity. Become a difference-maker, impacting your community and the agriculture industry. Grow with us as we invest in your continuing education and create advancement opportunities. Triangle's generous compensation package includes competitive salaries, paid time off, flexible schedules, exceptional health insurance, and dual retirement. Come discover the Triangle Difference!

Starting salary commensurate with relevant experience. Triangle would love for you to bring your experience to our Team!

Job Summary:

The IT Business Analyst will serve as the primary bridge between the Company’s software systems and its end-users, troubleshooting technical issues, guiding users through functionality, and escalating complex bugs to the development team. They will help users get the most out of the business software they use every day, while collaborating with our development team to improve software systems and applications.

Duties/Responsibilities:

• Act as the link between our business departments and the IT team, turning business needs into clear, concise requests for IT.
• Respond to support requests via a ticket system, using judgment to prioritize issues, find resolutions, and keep users informed on progress.
• Set up user accounts for various software, assign access and permissions, and maintain system settings and reference tables in line with company policies.
• Diagnose issues involving systems, account access, and configuration. Determine the cause, document findings, and escalate complex problems to developers or vendors.
• Serve as the backup administrator for the business process management system. This includes guiding users through product features, best practices, and corrective action steps.
• Develop ideas for system and workflow improvements, focusing on bottlenecks and pain points in departmental operations.
• Test system updates, fixes, and new releases before they go live, providing user documentation on how the change may affect daily work.
• Build and maintain assigned reports using internal reporting tools. Verify data quality, document for regulatory purposes, and support periodic review of user access.
• Assist office and remote employees with business software installation and everyday technical issues.
• Follow established IT and cybersecurity policies when handling access requests and company data, noting and reporting any possible security concerns.
• Explain technical issues in plain language for a variety of users, focusing on timely, professional service.
• Create, update, and maintain internal troubleshooting guides, FAQs, and external knowledge-base articles.
• Provide end-user training to various groups.
• Participate in continuing education, seminars, and classes to enhance skills.
• Maintain regular and sustained attendance.
• Perform other duties as assigned.

Required Skills/Abilities:

• Exceptional verbal and written communication skills with a patient, customer-first demeanor.
• Basic understanding of insurance operations such as underwriting, policy processing, billing, or claims, or a strong interest in learning them.
• Strong problem-solving skills and a logical, step-by-step approach to figuring things out.
• Ability to work independently, adapt to changing needs, and use good judgment.
• Attention to detail, especially when setting up user access and system settings.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Good organizational skills and the ability to juggle multiple tasks and meet deadlines.
• Proficient with Microsoft Office Suite, Teams, and other internal operating systems.
• Familiarity with document management systems, user administration, software testing, or help desk ticketing systems (not required but considered a plus).

Education, Licensing, Certifications, Experience:

• Education: Associate or bachelor's degree, successful completion of a vocational technology program, or an equivalent combination of education and work experience.
• Previous IT experience is not required. Insurance experience, especially in underwriting or claims, is a strong plus, as is experience using business software in daily work.
• Experience with business workflows, troubleshooting software issues, or helping coworkers with technology is helpful but not required.
• Certifications: None required. Insurance designations such as AINS, etc. are considered a plus.

Physical & Work Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands and fingers to grasp, handle, or feel, and reach with hands and arms. The employee must occasionally lift and move objects weighing up to 20 pounds and rarely move objects weighing up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. The work environment for this position is usually a climate-controlled environment with moderate noise levels.

Safety Sensitive Position (Yes/No): NO

Safety-sensitive positions are defined as jobs or roles where employees have the responsibility for their own safety or the safety of others. It would be particularly dangerous if:

• Such an employee is using drugs or alcohol while on the job. This could include legal or illegal controlled substances.
• Employees are unable to fully dedicate their time and attention to performing the sensitive or hazardous tasks of the position.
• Physical limitations of the job could result in injury or harm to employees or others.

DISCLAIMER

This job description outlines the general nature and level of work expected and does not imply a contract of employment. Employment is at-will. It is not designed to cover every activity, duty, or responsibility required of the employee. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.