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Triangle Fasteners Inc

Inside Sales Representative (New Castle, DE)

New Castle, DE, United States

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Job details

Posting language: English

Original job description

The Opportunity Are you a growing customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a local detail-oriented and service-driven Inside Sales Representative to join our team in our Sales Team in our New Castle, DE at 243-C Quigley Blvd, New Castle, DE 19720. You’ll serve as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience. In this position, you’ll support both individual customers and the Outside Sales team - managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back. While this is an Associate-level opportunity open to all backgrounds, it is the perfect experience for recent college graduates and sales professionals growing from entry-level sales.

About Triangle Fastener Corporation Since 1977, Triangle Fastener Corporation has been a trusted name in the construction industry. We are a leading wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products. Based in Pittsburgh, PA we operate 30+ branches nationwide and offer our Triangle Fastener-branded products to builders all across the U.S. We offer a range of services including, but not limited to, product training, inventory & delivery programs, painting of screws, and engineering support. With your help, we aim to support the commercial, infrastructure, and construction projects that are key to building industries.

Why Join Us? Triangle Fastener Corporation recognizes the importance of a healthy work-life balance and aims to bolster employee wellbeing through our:

Eligibility for Triangle Fastener Corporation's Commission Program
Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance made available on the 1st of the month following thirty (30) days service
Paid Vacation and Personal Days with immediate eligibility for nine (9) Paid Holidays starting Day 1
Company funded Short-Term Disability, Long-Term Disability, and Insurance policies
Safe harbor retirement plan that guarantees company contribution regardless of employee contribution
Consistent M-F schedule during daylight hours.
Agile teams that offer more direct impact on businesses and customers
Year-end profit sharing
Professional development through industry events
Opportunity for growth in Sales, Operations, and Management

Your Part

As an Inside Sales Representative, your daily responsibilities will include:

Providing timely and accurate customer quotes via phone, email, and in-person inquiries
Handling walk-in sales and guiding customers through product selections
Entering and processing orders with precision and speed
Collaborating with warehouse and inventory teams to ensure stock levels meet demand
Coordinating delivery schedules and providing updates to customers
Supporting the Outside Sales team by managing backend processes and customer follow-ups
Maintaining a clean and professional showroom and promoting featured products
Addressing and resolving customer issues proactively and professionally
Preparing and sending product samples, catalogs, and credit applications
Reviewing open sales reports and ensuring data integrity
Pulling counter orders as needed to ensure timely customer service
Working closely with the Branch Operations Manager and other sales staff daily

Skills & Abilities:

Proficient in Microsoft Office Suite/365
Strong multitasking and time management skills
Excellent communication skills, written and verbal
A collaborative mindset with strong problem-solving abilities
Ability to learn and operate company software, including CSD
Customer-centric mindset with a commitment to delivering on promises
Keen sales acumen

Ideal Background of Successful Candidates:

Required Preferred

Experience 1+ year in sales-based customer service or related position 3+ years in inside sales or similar position

Education High School Diploma or GED Associate’s degree in business, sales, or related field

Our Values Triangle Fastener Corporation is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Triangle Fastener Corporation's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Monday through Friday, 7:00 am to 4:00 pm

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Skills

Sales
Customer service
Microsoft Office
Multitasking
Time management
Communication skills
Problem solving

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