Medical Assistant

The Medical Assistant (MA) is a skilled medical professional responsible for supporting TAN Healthcare’s mission by providing direct clinical care and administrative support across Primary Care, Pediatrics, and Behavioral Health services. The Medical Assistant supports continuity of patient care and efficient daily operations. This position requires adaptability and strong clinical skills while maintaining consistent standards of patient-centered care.

As part of TAN Healthcare’s integrated care team, the Medical Assistant collaborates with providers, nurses, behavioral health professionals, Health Center Managers, and support staff to deliver high-quality care in a community health center setting.

Essential Job Responsibilities

• Perform patient triage and rooming, recording vitals and patient histories (including medication, surgical, social, and family history).
• Conduct basic laboratory tests and blood draws (as needed); perform point-of-care testing (flu, COVID, strep, EKGs, urine dip, pregnancy, drug screening, etc.).
• Assist providers during exams and procedures, including setup and post-care.
• Support behavioral health integration by administering screening tools (PHQ-9, GAD-7, MMSE, Mood Disorder Questionnaire) and documenting results.
• Provide patient education regarding chronic disease management, medications, and preventive care.
• Administer immunizations and injections per standing orders and protocols.
• Maintain exam rooms, equipment, and supplies to ensure readiness for patient care.
• Process medication refills, diagnostic imaging requests, and patient follow-up communications.
• Collaborate with Health Center Managers and clinical leadership to ensure continuity of operations and consistent patient care.
• Maintain patient confidentiality and demonstrate sensitivity when working with patients receiving care from TAN Healthcare.
• Document all encounters in the EMR (in-person and telephone), ensuring accuracy and timeliness.
• Support care coordination across service lines (primary care, pediatrics, behavioral health, and specialty referrals).
• Participate in quality improvement initiatives and contribute to the culture of safety, confidentiality, and compliance with OSHA, HIPAA, and TAN Healthcare policies.
• Perform other duties as assigned to support patient care and organizational needs.

Patient Centered Care and Compliance

• Support the Patient Centered Medical Home (PCMH) model through coordinated care, timely communication, preventive care, and continuity of care.
• Carry out assigned duties consistent with TAN policies and applicable HRSA Health Center Program requirements; support equitable access and respectful care for all patients.
• Perform clinical duties within documented training and competency, authorized delegation, provider orders, and approved protocols. Route clinical assessment, interpretation of screening results, and treatment decisions to the appropriate licensed clinician.
• Complete required training and participate in competency assessments, audits, and quality improvement activities; promptly report patient safety concerns, errors, privacy concerns, and suspected noncompliance through established channels.
• Demonstrate TAN Healthcare’s core values of reliability, collaboration, knowledge, innovation, and compassion.

Core Competencies

• Patient-Centered Care: Demonstrates empathy, compassion, and respect in all patient interactions.
• Teamwork & Collaboration: Works effectively with providers, nurses, behavioral health staff, and administrative teams.
• Adaptability: Responds flexibly to changing patient needs, cross-training requirements, and organizational priorities.
• Time Management & Organization: Effectively prioritizes responsibilities while maintaining accuracy, efficiency, and quality of care.
• Cultural Competency: Respects and supports diverse backgrounds, experiences, and health beliefs.
• Communication: Maintains clear, professional, and timely communication with patients, families, and colleagues.
• Confidentiality & Compliance: Adheres strictly to HIPAA, OSHA, and TAN Healthcare’s policies and procedures.
• Quality & Accountability: Takes ownership for accuracy, efficiency, and continuous improvement in care delivery.

Minimum Education, Qualifications and Experience

• Completion of an accredited Medical Assistant program.
• Current MA certification preferred.
• Experience in community health or multi-specialty practice preferred.
• Strong communication skills and ability to work in a fast-paced, team-oriented environment.
• Commitment to TAN Healthcare’s mission and values of equity, compassion, and patient centered care.
• Proficient in Microsoft Office and comfortable with EHR documentation.

Work Environment & Physical Requirements

• Ability to stand, walk, and move throughout the clinic for extended periods.
• Frequent bending, reaching, and occasional lifting of up to 25 pounds.
• Use of personal protective equipment (PPE) as required.
• Exposure to clinical environments includes contact with patients, biological materials, and potentially infectious agents (with appropriate protections in place).
• Must be able to use computers, telephones, and other standard office/clinical equipment.
• Ability to remain calm and effective in a fast-paced, sometimes stressful environment.
• Essential duties may be performed with or without reasonable accommodation.