Jobs in the United States

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Added 5 mins ago
Registered Nurse, Float Pool-Healthcare Provider, $25000 Bonus, FT, 7P-7:30A
Baptist Health South Florida
South Miami, FL
…proficiency and mastery of the core competencies: assessment, technical skills, communication, critical thinking, interpersonal skills, planning, intervention, evaluation, flexibility,…
Added 5 mins ago
Registered Nurse, 2 Hope-Multispecialty Stepdown, FT, 7P-7A, Sub-Specialty/Procedural
Baptist Health South Florida
Miami, FL
…to demonstrate the following core competencies: assessment, technical skills, communication, critical thinking, interpersonal skills, planning, intervention, evaluation, flexibility,…
Added 5 mins ago
Registered Nurse, Emergency Department, $25000 Bonus, FT, 7P-7:30A
Baptist Health South Florida
South Miami, FL
…proficiency and mastery of the core competencies: assessment, technical skills, communication, critical thinking, interpersonal skills, planning, intervention, evaluation, flexibility,…
Added 9 mins ago
Registered Respiratory Therapist
Ascension
Panama City, FL
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.
Added 13 mins ago
AA
CSIO (64069)
ADAMS AND ASSOCIATES INC
Devens, MA
- $55,000 USD / year
High School diploma or equivalent required. Associate’s degree from an accredited school preferred. A minimum of one-year experience in Job Corps or related residential youth program…
Added 14 mins ago
Hotel Sales Manager
DRIFTWOOD HOSPITALITY MANAGEMENT
Park City, UT
…approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and…
Added 25 mins ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
…automated tools to enhance scalability and reliability. Serves as a technical liaison with customers and internal teams, maintaining network inventory and configuration data. Monitors and…
Added 26 mins ago
J
Seasonal, Lead Virtual Tax Professional
Jobgether
Remote, United States
- $25.1 to $37.64 USD / hour
Combining technical tax expertise with people management, you will oversee team performance, service quality, and operational consistency.
Added 28 mins ago
SA
Ground Support Equipment Technician - STL
Southwest Airlines Co.
St Louis, MO
- $35.77 USD / hour
Preferred: Associate's Degree or automotive/equipment repair technical degree
Added 29 mins ago
Sales Associate / Customer Service Representative
Drybar Shops
Prairie Village, KS
Sales Associate / Customer Service Representative Benefits:
Added 37 mins ago
Senior Cyber Security Engineer / ISSO
Parsons Government Services Inc.
AL
…Parsons’ Federal Solutions team providing Systems Engineering Technical Assistance to the Ground-based Midcourse Dense (GMD) Product Office under the Teams-Next Missile Defense Systems…
Added 38 mins ago
Operational Excellence Manager
North American Stamping Group
Portland, TN
…will drive and deliver safety, quality, production, cost, and service targets from NASG. The Operational Excellence Manager will work with each plant’s leadership to execute continuous…
Added 38 mins ago
Weld & Automation Technician - 3rd Shift - $2,500 Signing Bonus
North American Stamping Group
Portland, TN
Work with outside contractors and technical service providers when required.
Added 42 mins ago
System Administrator (Cyber Security)
TRAX Internation
Yuma Proving Ground, AZ
Associate’s or Bachelor’s degree in Computer Science, Computer Information Systems, or technical discipline from an Accreditation Board for Engineering and Technology (ABET) accredited…
Added 42 mins ago
Associate Estate Strategist- High Net Worth
Edward Jones
Tempe, AZ
Associate Estate Strategists leverage the extensive resources of our home office and external 3rd party partnerships to serve HNW clients with complex needs in the following ways:
Added 42 mins ago
Associate Fabricator
Insight Global
Phoenix, AZ
My client is seeking a motivated, entry-level Associate Fabricator to join their growing fabrication lab in Phoenix, AZ. This is a hands-on opportunity to build a long-term career in…
Added 42 mins ago
Manufacturing Equipment Technician (MTE) - Days Backend Shift - Shift 7
Intel
Phoenix, AZ
Associate degree in a technical field with 2+ years of preventive and corrective equipment maintenance experience OR
Added 43 mins ago
Supervisor, Patient Care
Lumicera
Phoenix, AZ
Added 43 mins ago
Assistant Property Manager
CBRE
Phoenix, AZ
Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly. Ensure that services are provided in alignment with policies, procedures,…
Added 43 mins ago
Senior Informaticist
CenterWell
Phoenix, AZ
Manage complex analytical efforts involving multiple business and technical partners.
Added 43 mins ago
Desktop Support Specialist - Mesa
Gulfstream
Mesa, AZ
Provide expert remote desktop support and basic server, telecommunication and network services with particular focus on service delivery, technical excellence and customer satisfaction.
Added 44 mins ago
Field Clinical Specialist - Kansas City or St. Louis
EBR Systems, Inc.
Chicago, IL
As a Field Clinical Specialist, you will provide comprehensive clinical, technical, and educational support to ensure the safe and effective use of our leadless left ventricular (LV)…
Added 47 mins ago
(PAR) Patient Access Representative - PRN
Ochsner Clinic Foundation
Northshore Region, LA
…confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission…
Added 48 mins ago
Human Resources Manager
Bethany College
Lindsborg, KS
…students to lead lives of purpose, leadership, creativity, and service in a complex and changing world. Located in Lindsborg, Kansas - affectionately known as "Little Sweden" and celebrated…
Added 54 mins ago
SUPERVISOR II, GROUNDS
Broward County Public Schools
Oakland Park, FL
…all times by overseeing the delivery of grounds maintenance service which meets or exceeds quality standards for the facilities in the assigned area and/or function (grounds, playground,…

TRIAD TECHNOLOGIES LLC

Customer Experience Representative

Maumee, OH, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Overview

The Customer Experience Representative (CER) provides high-quality professional service to our most important partners, our customers. The CER will ensure our customers' needs are met throughout all stages of the customer experience, including order entry management, quoting, product and pricing inquiries, and issue resolution. This role collaborates with Sales, Technical Support, and Operations to ensure a seamless customer experience aligned with Triad’s service standards. This is a full-time position, M–F, 8:00 am – 5:00 pm.

Serves as the customer advocate by managing the full lifecycle - from initial interaction through ongoing support - ensuring a seamless, high-touch experience that drives satisfaction, loyalty, and long-term retention.
Owns the customer relationship by providing consistent communication, follow-through, and a proactive approach to understanding and meeting customer needs.
Responds promptly to incoming phone calls, emails, live chats, and other communication channels, ensuring timely and accurate support.
Accurately processes customer orders, quotes, returns, and credit requests, adhering to Triad guidelines and customer-specific requirements.
Provides product information, availability, and pricing support using P21 and Zendesk.
Partners with Sales, Technical Support, and Operations to ensure seamless service and effective order fulfillment, keeping customer satisfaction at the forefront.
Monitors and manages order status, proactively communicating delays, updates, or changes to customers professionally and transparently.
Handles and resolves customer concerns and complaints, escalating issues to the appropriate internal resources when necessary.
Maintains accurate and organized records of all customer interactions in P21 and Zendesk, following documentation standards.
Builds and maintains strong, trust-based relationships with customer contacts through frequent, solution-oriented communication and attentive service.
Collaborates with team members to strengthen feedback loops between customers and internal teams, driving continuous improvements in customer experience, processes, and workflows.
Stays informed on product offerings, processes, and Triad policies to ensure accurate and up-to-date information is provided to customers.
Participates in team meetings, training sessions, and continuous improvement initiatives to enhance customer service processes and individual skill development.
Other duties as assigned.

Qualifications

Skills & Experience

High school diploma or equivalent required; Associate’s degree preferred.
2+ years of customer service experience in a distribution, industrial, or B2B environment preferred.
Experience managing key or high-touch accounts is preferred.
Exceptional communication skills, including a polished and professional phone presence and clear, concise, and courteous written communication for email and live chat correspondence.
Excellent organizational skills with the ability to manage multiple priorities, multitask effectively, and adapt to shifting demands in a fast-paced environment.
Proficient in Microsoft Office (Outlook, Excel, Word).
Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.
Ability to quickly learn and retain knowledge of product lines, services, and internal processes.
Positive, team-oriented attitude with a strong commitment to delivering exceptional service to both external and internal customers.

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