Jobs in the United States

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Added 1 min ago
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Off Bearer
Novolex
Downingtown, PA
- From $22.17 USD / hour
Added 1 min ago
Day Warehouse Manager
US Foods
Charlotte, NC · Charlotte Metro, NC
Lead with a safety mindset that ensures that every US Foods associate remains injury free, always. Champion safety procedures, processes and training to create and maintain a safety-first…
Added 1 min ago
Night Warehouse Manager
US Foods
Ogden, UT
Lead with a safety mindset that ensures that every US Foods associate remains injury free, always. Champion safety procedures, processes and training to create and maintain a safety-first…
Added 2 mins ago
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LARGE FORMAT PACKAGING ASSOCIATE
DCG ONE
Seattle, WA
- $21.3 to $23 USD / hour
The Large Format Packaging Associate is responsible for the packaging, kitting, and shipment of Large Format items, including but not exclusively, signage, displays, and point-of-purchase…
Added 2 mins ago
V2 Lounge Supervisor
Hyatt House Raleigh Downtown / Seaboard Station
Raleigh, NC
…development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and…
Added 2 mins ago
Merchandise manager 8141 West Orange
Five Below Inc
West Orange, NJ
…Way, which is our values and behaviors that each and every associate believes…
Added 2 mins ago
SO
Transportation Engineer Associate - Cedar Rapids
State of Iowa
Cedar Rapids, IA
- $32.13 to $49.76 USD / hour
Join our Davenport Resident Construction team as a Transportation Engineer Associate and help ensure Iowa’s infrastructure is built to last. Whether you’ve already earned your bachelor’s…
Added 3 mins ago
UV
BI Analyst III - Enrollment Management
Utah Valley University
Orem, UT
- $63,793 to $75,050 USD / year
OR an associate's degree from an accredited institution in a related field and four years of directly related experience.
Added 3 mins ago
UV
Admin. Support II - Wasatch Campus
Utah Valley University
Heber City, UT
- $17.29 to $20.34 USD / hour
Graduation from an accredited institution with an associate's degree and one year of experience; OR any combination of education and experience related to the Summary of Duties totaling…
Added 3 mins ago
Nutrition Services Manager
EHC
Broken Arrow, OK
Graduate of an associate degree program in food service preferred.
Added 3 mins ago
Retail Sales Associate (Seasonal)
New Balance Athletics, Inc.
Locust Grove, GA
…meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold…
Added 3 mins ago
UR
Temporary Sales Associate - Part-Time
USA-PVH RETAIL STORES LLC
Norfolk, VA
- Part-time
Welcome to the classic, American cool world of TOMMY HILFIGER. We are looking for a passionate Sales Associate who can deliver a top-notch customer experience and rock the sales floor (and…
Added 3 mins ago
Software Quality Engineer (Associate, Mid-Level or Senior)
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Software Quality Engineer (Associate, Mid-Level or Senior) to join our Software Quality Engineering team in…
Added 3 mins ago
Associate Production Specialist
The Boeing Company
Huntsville, AL
Boeing Defense, Space & Security (BDS) has an exciting opportunity for an Associate Quality Production Specialist to join our team located in Huntsville, AL!
Added 3 mins ago
Product Review Engineers (Associate and Mid-level)
Boeing Aerospace Operations
San Antonio, TX
Boeing Global Services (BGS) is currently hiring for a broad range of experience levels including Associate and Mid-level Product Review Engineers to join the C-17 Engineering Team located…
Added 3 mins ago
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Access Coordinator
Dimock
Boston, MA
- $25 to $35 USD / hour
Associate's Degree in Human Services, Psychology, Social Work, Behavioral Health, Public Health, or a related field and a minimum of two (2) years of relevant experience; OR
Added 3 mins ago
Associate Technical Architect - Data - USA
Quantiphi, Inc.
Remote, United States
Added 4 mins ago
Specialist, Event Operations
S&P Global Inc.
Houston, TX
…through strategic event planning and execution. Reporting to the Associate Director, Event Marketing (Americas), our team values collaboration, innovation, and excellence in delivering…
Added 4 mins ago
Associate Director, DevSecOps Architect
S&P Global Inc.
Princeton, NJ
…architecture decisions that balance security, compliance, and developer…
Added 4 mins ago
Senior Kubernetes Engineer
Peraton
Remote, United States
Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD), plus Microsoft Azure Administrator Associate (AZ-104) or Microsoft Azure Solutions Architect…
Added 4 mins ago
Oracle Database Administrator (DBA)
Peraton
Remote, United States
Bachelor’s degree and 12 years of experience or an Associate’s degree and 14 years of experience or a Masters degree and 10 years of experience or a High School diploma/equivalent and 16…
Added 4 mins ago
Territory Retail Lead - Shelton, CT
Anderson Merchandisers
Shelton, CT
…lift heavy objects up to 100lbs with assistance from another…
Added 4 mins ago
Retail Merchandiser - Virginia Beach, VA
Anderson Merchandisers
Virginia Beach, VA
…lift heavy objects up to 100 lbs with assistance from another…
Added 4 mins ago
Territory Retail Lead - Franklin, NC
Anderson Merchandisers
Franklin, NC
…lift heavy objects up to 100lbs with assistance from another…
Added 4 mins ago
Territory Retail Lead - Knoxville, TN
Anderson Merchandisers
Knoxville, TN
…lift heavy objects up to 100lbs with assistance from another…

TRIAD TECHNOLOGIES LLC

Customer Experience Representative

Maumee, OH, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Overview

The Customer Experience Representative (CER) provides high-quality professional service to our most important partners, our customers. The CER will ensure our customers' needs are met throughout all stages of the customer experience, including order entry management, quoting, product and pricing inquiries, and issue resolution. This role collaborates with Sales, Technical Support, and Operations to ensure a seamless customer experience aligned with Triad’s service standards. This is a full-time position, M–F, 8:00 am – 5:00 pm.

Serves as the customer advocate by managing the full lifecycle - from initial interaction through ongoing support - ensuring a seamless, high-touch experience that drives satisfaction, loyalty, and long-term retention.
Owns the customer relationship by providing consistent communication, follow-through, and a proactive approach to understanding and meeting customer needs.
Responds promptly to incoming phone calls, emails, live chats, and other communication channels, ensuring timely and accurate support.
Accurately processes customer orders, quotes, returns, and credit requests, adhering to Triad guidelines and customer-specific requirements.
Provides product information, availability, and pricing support using P21 and Zendesk.
Partners with Sales, Technical Support, and Operations to ensure seamless service and effective order fulfillment, keeping customer satisfaction at the forefront.
Monitors and manages order status, proactively communicating delays, updates, or changes to customers professionally and transparently.
Handles and resolves customer concerns and complaints, escalating issues to the appropriate internal resources when necessary.
Maintains accurate and organized records of all customer interactions in P21 and Zendesk, following documentation standards.
Builds and maintains strong, trust-based relationships with customer contacts through frequent, solution-oriented communication and attentive service.
Collaborates with team members to strengthen feedback loops between customers and internal teams, driving continuous improvements in customer experience, processes, and workflows.
Stays informed on product offerings, processes, and Triad policies to ensure accurate and up-to-date information is provided to customers.
Participates in team meetings, training sessions, and continuous improvement initiatives to enhance customer service processes and individual skill development.
Other duties as assigned.

Qualifications

Skills & Experience

High school diploma or equivalent required; Associate’s degree preferred.
2+ years of customer service experience in a distribution, industrial, or B2B environment preferred.
Experience managing key or high-touch accounts is preferred.
Exceptional communication skills, including a polished and professional phone presence and clear, concise, and courteous written communication for email and live chat correspondence.
Excellent organizational skills with the ability to manage multiple priorities, multitask effectively, and adapt to shifting demands in a fast-paced environment.
Proficient in Microsoft Office (Outlook, Excel, Word).
Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.
Ability to quickly learn and retain knowledge of product lines, services, and internal processes.
Positive, team-oriented attitude with a strong commitment to delivering exceptional service to both external and internal customers.

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