Ride Coordinator/Dispatcher

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1424119

Make a Difference Every Day

Are you a people person? Looking to do meaningful work that supports your community and the environment?\ **Tri-Valley Transit (TVT), a nonprofit organization, has been providing critical transportation needs for community members for 49 years.**Our dispatchers play a vital role in connecting clients with essential services and are passionate about making a difference in peoples lives.

This is afull-time, in-personposition based inRandolph, Vermont.

About Tri-Valley Transit

Tri-Valley Transit is a nonprofit regional transportation provider serving Addison, Orange, and northern Windsor Counties, with planned expansion into Washington County in 2026. Formed through a 2017 merger of Stagecoach Transportation and ACTR, we operate fixed-route and demand-response services supported by federal and state funding through VTrans.

What Youll Do

Key Responsibilities

• Call Handling
• Answer calls from riders requesting transportation or route information.
• Assist callers with selecting the best route or coordinating door-to-door service.
• Use two-way radio to contact drivers for request stops.
• Scheduling & Data Entry
• Enter trip details into our dispatch software while on the call.
• Ensure all ride data is accurate for funding and reporting compliance.
• Match ride requests with available volunteer or paid drivers.
• Driver & Volunteer Coordination
• Notify volunteers of ride assignments by phone or email.
• Adjust schedules in response to changes, cancellations, or emergencies.
• Compliance & Documentation
• Manage Medicaid paperwork and eligibility documentation.
• Track completed rides and prepare data for billing and audits.

Work Environment & Tools

• Fast-paced office with up to 50 calls per day.
• Shared office space with other dispatchersrequires focus despite background noise.
• Use ofthree computer monitorsto manage scheduling, communication, and records.
• Specialized dispatch and scheduling software, phones, and two-way radios.

Shifts & Flexibility

• **Office Hours:**7:00 AM 5:00 PM
• Available Shifts:
• 7:00 AM 3:00 PM
• 8:00 AM 4:00 PM(Primary shift currently hiring)
• 9:00 AM 5:00 PM

Flexibility is essential, especially during peak demand or staff absences.

Pay & Benefits

• Pay:\$21.00 \$23.50 per hour (based on experience)
• Signing Bonus:\$2,500
• Generous Benefits Package:
• 25 paid days offannually (PTO + holidays)
• 100% employer-paidhealth insurance for the employee (HRA included)
• 50% employer contribution beginning 1/1/2026toward dependent health insurance
• Retirement planwith employer match
• Disability insurance(short & long-term)
• Life insurance
• 50% employer-paiddental and vision
• Employee Assistance Program (EAP)
• **Public Service Loan Forgiveness (PSLF)**eligible employer
• Recognized by ESGR(Employer Support of the Guard and Reserve)

On-Call Responsibilities (Union Position)

This position is part of abargaining unitand participates in anon-call rotationafter a90-day qualification period, upon demonstration of readiness and proficiency.

Key Details:

• Compensation:
• 14 hours of straight-time pay per weekor
• 2 hours per 24-hour on-call period
• Additional pay for any actual time worked while on-call, at the appropriate rate
• Scheduling:
• On-call schedules are posted quarterly and bid inseniority order
• Unfilled weeks may be assigned inreverse seniority order(excluding PTO)
• Employees cannot be involuntarily assigned to back-to-back wee s unless in an emergency
• Flexibility:
• Employees may voluntarily split on-call weeks with prior approval
• Part-time employees may volunteer for short-notice coverage

Who You Are

Friendly and professional under pressure

Strong multitasking and data entry skills

Able to focus in a fast-paced, team environment

Comfortable learning and using specialized