Account Manager

Who We Are Founded in 1993, Tri Scapes is a leading commercial landscape contractor headquartered in Alpharetta, Georgia. As one of the top firms in the Atlanta area, we’ve expanded into Savannah and Augusta and continue to grow across the Southeast. With over 300 employees, we take pride in delivering reliable service, high-quality work, and building strong communities.

We’re a fast-growing team driven by one mission: cultivating the best in others. From large-scale municipal contracts to detailed landscape construction, we do things the right way. We invest in our people, hold a high standard, and create real opportunities for growth. After 30 years in business, we know that when you invest in the right people, you build something that lasts.

About the Role We are seeking an experienced, field-savvy Account Manager to lead our commercial maintenance accounts and field teams out of our Augusta branch. This role is rooted in hands-on operational leadership and commercial grounds expertise rather than construction or purely sales-driven account management. You will bridge the gap between client expectations and field execution, mentoring crew leaders, conducting regular property walks, managing recurring service schedules, and ensuring our crews deliver consistent, high-detail maintenance every single week.

Key Responsibilities

Maintenance Operations & Crew Leadership

• Provide direct operational oversight, coaching, and accountability to Maintenance Crew Leaders and field technicians across assigned commercial portfolios.
• Conduct recurring property inspections and quality assurance walks to evaluate mowing quality, edging, pruning standards, bed detailing, weed control, turf health, and seasonal transitions.
• Manage weekly maintenance routing, labor allocation, and equipment readiness alongside branch leadership to keep recurring service schedules efficient, on time, and on budget.
• Enforce company safety standards, proper PPE/equipment operation, and DOT/fleet compliance across all managed maintenance crews.
• Proactively resolve field bottlenecks, weather delays, and site-specific maintenance issues before they impact property appearance or client satisfaction.

Client Stewardship & Account Management

• Serve as the primary operational point of contact for commercial property managers, HOAs, retail centers, and institutional clients across the Augusta market.
• Build long-term, trust-based client relationships through consistent communication, transparent quality reporting, and a visible on-site presence.
• Identify recurring maintenance upgrades - such as turf care programs, mulch/pine straw refreshes, pruning rejuvenations, and seasonal color rotations - during routine site walks and coordinate proposals with estimating/branch leadership.
• Monitor contract labor hours, equipment utilization, and material usage per property to protect maintenance gross margins while upholding high visual standards.

Qualifications & Experience

• 3+ years of commercial landscape maintenance experience, with deep hands-on knowledge of turfgrass management (warm- and cool-season varieties), proper pruning techniques, weed/pest identification, and regional plant material (CSRA / Georgia climate).
• 2+ years in a supervisory or operational leadership role (e.g., Maintenance Field Supervisor, Route Manager, Senior Maintenance Crew Leader, or Operations-focused Account Manager) leading multiple maintenance crews.
• Demonstrated ability to manage route efficiency, track labor hours against contract budgets, and hold crews accountable to detail-oriented maintenance standards.
• Valid driver’s license with a clean driving record (MVR) and ability to operate company vehicles.
• Strong communication skills - comfortable coaching crews on-site and delivering clear, proactive updates to property managers.

What We Offer

• Competitive base salary plus performance-based bonus structure
• Company vehicle or vehicle allowance and fuel card
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match and paid time off (PTO)
• Career advancement opportunities within a growing, multi-state organization